Guest Experience Front Desk Specialist

The Address Collective; Cork; On-site; EUR 26,000 - 38,000; Full time

Job summary

The Address Collective in Cork is seeking a Front Office Assistant to greet guests, check them in, and allocate rooms according to procedures while upholding brand standards. You will handle reservations, provide information on facilities, and ensure a warm, professional greeting from arrival to departure.

Role requires excellent English, a hospitality mindset, and a commitment to top-tier customer service. On-site position with opportunities to contribute to guest experience and team success.

Qualifications

• Fluent in English.
• Hospitality experience or mindset preferred.
• Ability to provide high levels of customer service.

Responsibilities

• Greet guests and allocate rooms according to laid-down procedures.
• Maintain cleanliness and adhere to health and safety policies.
• Register guests on arrival and manage reservations and check-outs.
• Answer switchboard and transfer calls to appropriate extensions.
• Balance cash and monitor hotel floats at end of shifts.

Skills

Fluent English

Hospitality

Tools

Outlook

Job description

The Address Collective in Cork is seeking a Front Office Assistant to greet guests, check them in, and allocate rooms according to procedures while upholding brand standards. You will handle reservations, provide information on facilities, and ensure a warm, professional greeting from arrival to departure.

Role requires excellent English, a hospitality mindset, and a commitment to top-tier customer service. On-site position with opportunities to contribute to guest experience and team success.