Assistant Front Office Manager – Guest Experience Leader

Dalata Hotel Group plc; Dublin; Hybrid; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€60 Employee rate on rooms for all Dal

30% Off Friends & Family rate

Extra annual leave day for every year

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Development opportunities through our 

Staff appreciation Initiatives, fun

Job summary

Dalata Hotel Group plc in Ireland is seeking an Assistant Front Office Manager to lead front desk operations and guest relations across our Dublin properties. You will work with the Front Office team to ensure a warm, efficient welcome and smooth check-in/check-out experiences.

The role emphasizes strong organisational skills, staff coordination, and collaboration with management to maintain morale and promote hotel outlets. Previous supervisory experience is essential.

Qualifications

• Minimum 1 year of Front Office Supervisor experience in hotels.
• Excellent organizational skills with ability to delegate.
• Warm, friendly, and approachable demeanor when interacting with staff and guests.
• Ability to work independently as well as in a team.

Responsibilities

• Ensure guests receive a genuine, warm, and courteous welcome throughout their stay.
• Assist in efficiently managing front office operations.
• Collaborate with management to maintain team morale.
• Monitor front office cash transactions and till procedures per policy.
• Ensure adequate staffing at front desk, especially during busy periods.
• Promote hotel outlets and sales/promotions.
• Communicate with Accommodation Manager regarding room status and VIPs.

Skills

Front Office Supervisor experience

Excellent organizational skills

Customer service oriented

Job description

Dalata Hotel Group plc in Ireland is seeking an Assistant Front Office Manager to lead front desk operations and guest relations across our Dublin properties. You will work with the Front Office team to ensure a warm, efficient welcome and smooth check-in/check-out experiences.

The role emphasizes strong organisational skills, staff coordination, and collaboration with management to maintain morale and promote hotel outlets. Previous supervisory experience is essential.