Front Office Supervisor

NYX Hotel Dublin Portobello; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Special hotel rates

Vouchers for high street shops

Wellbeing calendar

Training programmes

Job summary

NYX Hotel Dublin Portobello is seeking a Reception Supervisor to lead the Front Office team in delivering high-end, urban hospitality. You will supervise daily operations, coach colleagues, and ensure guests have memorable experiences in line with NYX and Leonardo Hotels standards.

Join a vibrant City Lovers team and help drive a culture of respect, fairness, and exceptional service across the hotel in Dublin.

Qualifications

• Experience in front office supervision or hotel reception leadership.
• Excellent communication and interpersonal skills.
• Strong organisational and multi-tasking abilities.

Responsibilities

• Supervise daily Front Office operations and front desk staff.
• Coach and train new team members to uphold service standards.
• Act as brand ambassador and ensure memorable guest experiences.

Skills

People management

Customer service

Team coaching

Communication

Tools

Front desk software

Job description

NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio.The Reception Supervisor will support the smooth running and objectives of the Front Office department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As Reception Supervisor you’ll be the backbone of the team as you’ll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be supervising the Front Office operations and inspiring a vibrant team to exceed guests’ expectations. If you’re our ideal Reception Supervisor, you will: • Be a people's person and make each day fun and engaging for the team! • Work well in a fast-paced environment • Coach and train new team members • Bring solutions to the table and think on your feet • Be dependable, and a reassuring influence for both guests and the team • Have top-notch organisational skills Some of the perks our Front Office Supervisor could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Front Office Supervisor?At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you’re part of the NYX team, you’re part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!