Guest Experience Lead, Front Office Supervisor

NYX Hotel Dublin Portobello; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Special hotel rates

Vouchers for high street shops

Wellbeing calendar

Training programmes

Job summary

NYX Hotel Dublin Portobello is seeking a Reception Supervisor to lead the Front Office team in delivering high-end, urban hospitality. You will supervise daily operations, coach colleagues, and ensure guests have memorable experiences in line with NYX and Leonardo Hotels standards.

Join a vibrant City Lovers team and help drive a culture of respect, fairness, and exceptional service across the hotel in Dublin.

Qualifications

• Experience in front office supervision or hotel reception leadership.
• Excellent communication and interpersonal skills.
• Strong organisational and multi-tasking abilities.

Responsibilities

• Supervise daily Front Office operations and front desk staff.
• Coach and train new team members to uphold service standards.
• Act as brand ambassador and ensure memorable guest experiences.

Skills

People management

Customer service

Team coaching

Communication

Tools

Front desk software

Job description

NYX Hotel Dublin Portobello is seeking a Reception Supervisor to lead the Front Office team in delivering high-end, urban hospitality. You will supervise daily operations, coach colleagues, and ensure guests have memorable experiences in line with NYX and Leonardo Hotels standards.

Join a vibrant City Lovers team and help drive a culture of respect, fairness, and exceptional service across the hotel in Dublin.