Front Office Supervisor: Guest Experience Leader

Fattal Leonardo Operation (Ireland) Limited; Portobello; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Special hotel rates

Voucher rewards

Talent referrals

Wellbeing calendar

Training programs

Job summary

NYX Hotels is seeking a Reception Supervisor to support the smooth running of the Front Office and to supervise daily operations. You will work with the Front Office Manager to motivate the team and ensure memorable guest experiences across the hotel.

The role requires enthusiasm, pace, and a commitment to service excellence within the Leonardo Hotels portfolio. You’ll be an ambassador for the NYX brand and Leonardo Hotels, participating in training, wellbeing initiatives, and cross‑department

Qualifications

• Be a people's person and make each day fun and engaging for the team
• Work well in a fast-paced environment
• Coach and train new team members
• Bring solutions to the table and think on your feet
• Be dependable, and a reassuring influence for both guests and the team
• Have top-notch organisational skills

Responsibilities

• Supervise Front Office operations and work with the Front Office Manager to inspire the team
• Act as ambassador for NYX Hotels and Leonardo Hotels, upholding brand standards
• Ensure guests have memorable experiences and the front desk runs smoothly

Skills

People skills

Team leadership

Coaching

Problem solving

Job description

NYX Hotels is seeking a Reception Supervisor to support the smooth running of the Front Office and to supervise daily operations. You will work with the Front Office Manager to motivate the team and ensure memorable guest experiences across the hotel.

The role requires enthusiasm, pace, and a commitment to service excellence within the Leonardo Hotels portfolio. You’ll be an ambassador for the NYX brand and Leonardo Hotels, participating in training, wellbeing initiatives, and cross‑department