Receptionist

Talbot Hotel Clonmel

Clonmel

On-site

EUR 25,000 - 35,000

Full time

5 days ago

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Benefits offered by this job

Talbot Fit Membership

Staff meals

Discounted Accommodation Rates

Life Insurance

Employee Counselling Line

Bike to Work Scheme

Pension Scheme

Christmas Savings Scheme

Free parking

Uniform

Job summary

Talbot Hotel Clonmel is seeking a friendly receptionist to deliver 4-star service to guests both on the phone and in person. You will manage check-ins/outs, handle reservations, and maintain smooth front-desk operations in line with our Empower Your Excellence programme.

You will communicate with guests, upsell hotel services, and work flexible shifts, including weekends. Previous experience is beneficial, and a professional, polished appearance is expected.

Qualifications

Friendly and professional work attitude.
Fluent English essential - written and spoken.
Must be available to work variable shifts.
Excellent interpersonal and organisational skills.
Previous experience in a similar role would be an advantage.

Responsibilities

Handle guest inquiries and reservations efficiently.
Answer switchboard in a warm and friendly manner; take messages.
Liaise with housekeeping on room allocations.
Upsell hotel products and services to maximise revenue.
Maintain 4-star service standards and safeguard company assets.

Skills

Fluent English

Friendly attitude

Interpersonal skills

Organisational skills

Flexible shifts

Job description

Overall Job Purpose

To maintain the smooth and efficient running of Reception ensuring that all guests both on the phone and in person are treated to a 4 Star service accepted by the company in line with the company's "Empower Your Excellence" customer service programme. To actively promote all aspects of the Hotel. To communicate with guests and clients and ensure that all requirements and requests are carried out to Company standards.

Responsible for the correct handling and charging of all daily business accounts.
To have total product knowledge of all the Hotel services and facilities.
To action all enquiries, taken by telephone or in person, promptly and maintain a high standard of customer service whilst doing so.
To answer the switchboard in a warm and friendly manner and to take messages when required.
To liaise with housekeeping with reference to the allocation of rooms.
To ensure that all floats are maintained to the appropriate levels.
To make reservations when required and to maximise room revenue at peak times and offer best rates possible at low times and up-sell where possible.
To carry out our customer relations policy ensuring that we maintain 4 Star standards at all times.
To ensure that necessary steps are taken to safeguard Company money, goods and assets.
To report any customer comments to Management.
To familiarise yourself and to carry out duties laid out in the departmental S.O.P. manual.
To deal with customer complaints in an efficient and professional manner and to notify Management of these.
To upsell the Company products and services where possible.

Receptionist (Full and part-time)

Responsible for the correct handling and charging of all daily business accounts.
To have total product knowledge of all the Hotel services and facilities.
To action all enquiries, taken by telephone or in person, promptly and maintain a high standard of customer service whilst doing so.
To answer the switchboard in a warm and friendly manner and to take messages when required.
To liaise with housekeeping with reference to the allocation of rooms.
To ensure that all floats are maintained to the appropriate levels.
To make reservations when required and to maximise room revenue at peak times and offer best rates possible at low times and up-sell where possible.
To carry out our customer relations policy ensuring that we maintain 4 Star standards at all times.
To ensure that necessary steps are taken to safeguard Company money, goods and assets.
To report any customer comments to Management.
To familiarise yourself and to carry out duties laid out in the departmental S.O.P. manual.
To deal with customer complaints in an efficient and professional manner and to notify Management of these.
To upsell the Company products and services where possible.

The successful candidate will have: