Front Office Receptionist

Hollybank Trustees Ltd; Galway; On-site; EUR 17,000 - 25,000; Part time

Benefits offered by this job

Free Parking

Free Meals on Duty

Discounts throughout the hotel

Pension Plan

Bike to Work Scheme

Leisure Club access

Employee Assistance Programme

Job summary

Hollybank Trustees Ltd in Galway is seeking a friendly part-time hotel receptionist to be the first point of contact for guests. You will create a welcoming, hospitable environment, handle check-ins, answer inquiries, and manage calls and emails.

The ideal candidate has customer-facing experience, strong communication, and ability to multitask in a busy hotel setting. A positive, professional demeanor and a commitment to guest satisfaction are essential.

Qualifications

• Experience in a customer-facing role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Knowledge of Microsoft Office and hotel booking software.

Responsibilities

• Greet guests as they arrive and check them into rooms.
• Answer guest inquiries and provide information on hotel amenities and services.
• Manage phone calls and email correspondence.
• Quote room availability and process reservations, changes, and cancellations.
• Resolve guest complaints in a timely and professional manner.
• Maintain a clean, organized reception area and coordinate with other departments.

Skills

Customer service

Communication

Multitasking

Organizational skills

Tools

Microsoft Office

Hotel booking software

Job description

Location: On site / Galway, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | Front of House
Salary: Competitive salary

We are seeking a skilled and friendly part-time hotel Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and hospitable environment.

Responsibilities:

• Display, at all times, a friendly, courteous and professional manner in all interactions with guests, patrons and other employees.
• Attend or read the handover briefing at the beginning of your shift to ensure that you are aware of any special requirements for the day.
• Greeting guests as they arrive and checking them into their rooms
• Handling guest inquiries and providing information about hotel amenities and services
• Managing phone calls and email correspondence
• Ability to quote and be familiar with room and rate availability for current and future dates.
• Ability to accept reservations, changes and cancellations in the absence of reservations staff.
• Handling guest complaints and resolving issues in a timely and professional manner
• Managing room reservations and ensuring accuracy of guest information in the hotel's booking system
• Maintaining a clean and organized reception area
• Collaborating with other hotel departments to ensure smooth operations
• Perform tasks and projects as delegated by the manager on duty.

Requirements:

• Previous experience in a customer-facing role
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Knowledge of Microsoft Office and hotel booking software
• Available to work flexible hours, including weekends and holidays
• Free access to the Leisure Club
• Employee Assistance Programme
• Free Parking
• Free Meals on Duty
• Discounts throughout the hotel
• Uniform provided
• Pension Plan
• Bike to Work Scheme