Casual Receptionist

Ardan Collective; Dublin; On-site; EUR 19,286 - 24,796; Part time

Benefits offered by this job

Bike to work scheme

Company events

Employee assistance program

Employee discount

Wellness program

Job summary

Ardan Collective is seeking a casual Receptionist for a hotel-based role in Ireland, County Dublin. You will welcome guests, answer calls, manage reservations, and balance cash at the end of each shift.

The ideal candidate offers strong customer service, is proficient with Microsoft Office, and can handle multi-channel inquiries. This in-person role includes benefits like bike to work, events, and wellness programs.

Qualifications

• Experience providing high-quality customer service.
• Proficient with Microsoft Office applications.
• Ability to balance cash and complete end-of-shift reports.
• Strong communication and interpersonal skills.

Responsibilities

• Answer calls politely and efficiently to determine caller needs.
• Manage emails and reservations in the inbox.
• Check guests in and out in a professional manner.
• Create and cancel bookings for overnight stays and dining.
• Coordinate with other hotel departments to align on guest needs.
• Maintain a clean, welcoming reception area.
• Balance cash and complete end-of-shift report.
• Handle reservations via email, telephone, and websites.
• Provide excellent customer service in person, by phone and email.
• Report accidents and trip hazards and uphold dignity/respect.

Skills

Customer service

Microsoft Office

Cash handling

Communication skills

Guest check-in/out

Job description

Job Description

We are currently recruiting for a casual Receptionist.

Responsibilities

• To ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller’s needs using a client orientated approach.
• Monitoring emails – checking, managing and responding to all emails in reservations inbox.
• Checking guests in and out of the hotel in a professional, friendly and timely manner.
• Create and cancel bookings for overnight stays and dining bookings.
• Liaising with other departments of the hotel to ensure that everyone is on the same page.
• Ensure that the Reception area is clean, tidy and welcoming at all times.
• Be confident using Microsoft Office
• Liaise with the Events Department regarding wedding and function bookings.
• Providing excellent customer service to all guests of the hotel in person and via telephone and email.
• Balancing cash and end of shift report at the end of each shift.
• Ensure that you have completed your shift checklist and filed this in the checklists folder at reception.
• Have a ‘Can Do’ Attitude and Be Willing to Help and Assist in Any Extra Duties that May Be Required.
• All Team Members should have a Mutual Respect for Each Other and Ensure They Treat Each Other with Respect and Dignity at all times.
• To report and log any accidents and follow up with guest/staff member as appropriate.
• To report any trip hazards.
• Ensure the dignity and respect of all staff.
• To carry out any reasonable request by management.
• To have up to date knowledge of the hotel products and services.
• To handle all enquiries promptly, ensuring the customer receives a friendly, professional and efficient response that accurately meets their needs.
• To handle all reservations through different channels (via email/telephone/ websites).
• Welcomes guests as soon as they arrive with great care and attention.
• Anticipates guests' needs and follow through with guest requests.

Pay: €14.35 per hour

Benefits

• Bike to work scheme
• Company events
• Employee assistance program
• Employee discount
• Wellness program

Work Location: In person