Front Office- Receptionist

Hodson Bay Group; Dublin; Hybrid; EUR 26,000 - 32,000; Full time

Job summary

Hodson Bay Group is hiring a Receptionist for its Hyatt Centric Dublin property. The role involves greeting guests, managing check-ins/outs, and assisting with inquiries and bookings.

Candidates should have Opera Cloud experience, prior hotel receptionist work, and strong communication skills. Flexibility for shifts, including evenings, weekends and holidays, is required.

Qualifications

• Previous Opera Cloud experience is required.
• Experience as a hotel receptionist is required.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and work under pressure.
• Professional appearance and a positive attitude.
• Flexibility to work shifts including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests in a courteous and professional manner
• Process guests check-ins and check-outs efficiently and ensure accurate billing
• Assist guests with inquiries, provide information about hotel services, local attractions, and travel directions
• Handle phone, email, and online bookings, ensuring accurate input into the system
• Carry out all Reception duties as per the agreed standards
• Make the necessary preparations to deal with arrival of customers with advance bookings and the check in procedures are completed correctly
• Ensure all guest queries either in person or by telephone are answered in a prompt and professional manner and escalated to management if necessary
• Communicate and liaise with the Accommodation Manager/Supervisor in relation to rooms status, VIPs and allocations
• Handle cash, credit, and other payment transactions accurately
• Coordinate with maintenance, and other departments to meet guest needs
• Deal with Lost Property as per hotel policy

Skills

Customer service

Communication

Multitasking

Professional appearance

Positive attitude

Tools

Opera Cloud

Job description

The Hyatt Centric is delighted to invite applicants for the position of Receptionist.

Working within the highly respected Hodson Bay Group, and with the impressive support of the Hyatt Partnership, explore this exciting journey with us in introducing and establishing the Hyatt Centric, The Liberties Dublin, as a leading hotel in the Capital.

Hodson Bay Group is delighted to be part of the Failte Ireland Employer Excellence Programme and was recently certified as A Great Place to Work. Take the journey with us to discover who you are and what you can achieve.

Responsibilities

• Greet and welcome guests in a courteous and professional manner
• Process guests check-ins and check-outs efficiently and ensure accurate billing
• Assist guests with inquiries, provide information about hotel services, local attractions, and travel directions
• Handle phone, email, and online bookings, ensuring accurate input into the system
• Carry out all Reception duties as per the agreed standards
• Make the necessary preparations to deal with arrival of customers with advance bookings and the check in procedures are completed correctly
• Ensure all guest queries either in person or by telephone are answered in a prompt and professional manner and escalated to management if necessary
• Communicate and liaise with the Accommodation Manager/Supervisor in relation to rooms status, VIP’s and allocations
• Handle cash, credit, and other payment transactions accurately
• Coordinate with maintenance, and other departments to meet guest needs
• Deal with Lost Property as per hotel policy

Requirements

• Previous Opera Cloud experience is required
• Previous experience as a Receptionist in a hotel
• Excellent communication and interpersonal skills
• Ability to handle multiple tasks and work under pressure
• Professional appearance and a positive attitude
• Flexibility to work shifts, including evenings, weekends, and holidays

Hodson Bay Group is an Equal Opportunities Employer committed to creating an inclusive and diverse workplace. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process. If you require any accommodation or support, please contact our HR team at [e-mail] and we will be happy to make the necessary arrangements