Hotel Receptionist

Great National Ballykisteen Golf Hotel; Munster; Presencial; EUR 18 000 - 24 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Weekly pay

Educational programmes

Internal career growth

E-learning platform

Employee assistance & wellbeing

Refer a friend bonus

Employee recognition

Staff social events

Meals on duty

Employee discount

Gym & pool access

Spa discount

Bike to work

Xmas savings club

On-site parking

Resumo da oferta

Great National Ballykisteen Golf Hotel in Ireland seeks a dedicated Hotel Receptionist to be the first point of contact for guests on a part-time basis. You will greet guests, manage check-in/out, and provide information on facilities and local amenities.

Fluency in English and excellent customer service are essential. The role involves early mornings, evenings and weekends, with opportunities for internal training, career progression, and staff benefits across the GN Group.

Qualificações

• Fluent English and strong communication skills.
• Previous hotel receptionist experience desirable.
• Willing to learn and ask questions.

Responsabilidades

• Welcome guests and manage check-in/check-out procedures.
• Advise on hotel facilities and local amenities.
• Issue bills and process payments per hotel policy.
• Coordinate with departments and update room status.
• Handle inquiries and requests with professionalism.
• Follow up on group bookings and packages.

Conhecimentos

Fluent English

Excellent communication

Guest service orientation

Teamwork

Descrição da oferta de emprego

We are seeking a dedicated and enthusiastic Hotel Receptionist to be the first point of contact for our guests and provide top-notch service on a part-time basis.

We are delighted to announce that we have been awarded Quality Employer Certification by the Irish Hotels Federation! We are proud to be recognised for our commitment to operating as a Quality Employer and supporting the growth and development of our people.

What does the role entail?

• Greeting and welcoming guests on their arrival into the hotel.
• Checking in and out guests and ensuring that all information required is recorded.
• Advising guests of the hotel facilities, including opening hours, service times and of local amenities.
• Issuing guests bills, ensuring that they are correct and that payment is processed as per hotel policy.
• Building on the great relationship with the other departments.
• Liaising with the accommodation department on regular basis and updating them with relevant information in particular room status.
• Dealing with enquires, complaints, requests and questions in a friendly and professional manner.
• Following up on Group Bookings , Packages offers etc.
• Liaising with accounts department and ensuring that billing is accurate and correct.
• Planning ahead, checking future business and confirming reservations.
• Following up on emails and where necessary make relevant bookings.

The ideal candidate:

• Previous experience as a Receptionist in a Hotel is desirable.
• Working knowledge of Guestline is advantageous..
• Excellent communication and customer service skills.
• Is willing to learn something new and not be afraid to ask questions.
• Cares enough about their new role that they will follow up on queries and enquiries.
• Understands the importance of communication and is fluent in English.
• Exceptional customer service skills and will represent the hotel professionally at all times.
• Have full permission or hold a valid visa to work in the EU.

What we can offer you:

• Attractive weekly pay structure.
• Company funded educational programmes
• Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
• Advanced online training programs through our E-learning personal development platform
• Access to GN Employee Assistance & Digital Wellbeing Program offering comprehensive support for your mental and physical health.
• Recruitment bonus through our GN refer a friend scheme
• Excellent Employee Recognition Programme including employee of the month, long service awards, team recognition days and random treat days
• Employee Social Events to celebrate our team's success together
• Industry leading complimentary meals on duty and barista style coffee
• Attractive 20% Employee discount on bar & restaurant food
• Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
• Complimentary Gym & Pool Membership: Stay fit and healthy with free access, plus a discounted rate for a family member.
• 20% discount on Spa treatments, including the Floatation Pod.
• Save money and be healthy with our Bike to work scheme
• Xmas savings club
• On site free parking

Note :

This role will involve working early mornings, evenings and weekends.

Great National Hotel Ballykisteen is an equal opportunities employer.