Receptionist for 5* Hotel

Fitzwilliam Hotel; Dublin; Presencial; EUR 26.000 - 32.000; Jornada completa

Descripción de la vacante

The Fitzwilliam is a prestigious five-star hotel in the heart of Dublin seeking an experienced Receptionist to join our Front Office team and deliver warm welcomes, personalised service and memorable experiences for our guests.

The ideal candidate will have excellent communication skills, experience with Opera Cloud, strong selling abilities, and a flexible approach to shift work including weekends. Join us to uphold the highest standards of hospitality in a vibrant city setting.

Formación

• Excellent communication skills both verbal and written.
• Previous experience of Opera Cloud reservations system is preferred.
• Exceptional selling skills both upselling and cross selling.
• Attention to detail.
• Strong customer focus skills.
• Positive attitude to work.
• Enjoys a sense of empowerment and a want to improve.
• The ability to work shifts and weekends.

Responsabilidades

• Providing an outstanding guest experience by exceeding guest expectations.
• Carrying out all tasks in accordance with procedures as outlined in the Front Office Standards Manual.
• Ensuring all tasks and checklists are actioned and completed during shift.
• Having comprehensive knowledge and actively promoting the surrounding area of Dublin.
• Maximising all available sales opportunities by actively upselling the hotel facilities and rates.
• Ensuring that all aspects of security and cash handling are followed at all times in accordance with the Hotel Policy.
• Having the highest standards of presentation and cleanliness at the Front Desk.

Conocimientos

Hospitality

Customer Service Skills

Reception skills

Reservation skills

Local Knowledge

Herramientas

Opera Cloud Reservations

Descripción del empleo

Receptionist for 5* Hotel

At The Fitzwilliam, we believe great hospitality starts with great people. We are currently looking for an experienced Hotel Receptionist to join our Front Office team and help us deliver the warm welcomes, personalised service and memorable experiences that keep our guests coming back time and again.

The role involves:

• Providing an outstanding guest experience by exceeding guest expectations.

• Carrying out all tasks in accordance with procedures as outlined in the Front Office Standards Manual.

• Ensuring all tasks and checklists are actioned and completed during shift.

• Having comprehensive knowledge and actively promoting the surrounding area of Dublin.

• Maximising all available sales opportunities by actively upselling the hotel facilities and rates.

• Ensuring that all aspects of security and cash handling are followed at all times in accordance with the Hotel Policy.

• Having the highest standards of presentation and cleanliness at the Front Desk.

About the role

The ideal candidate must have:

• Excellent communication skills both verbal and written

• Previous experience of Opera Cloud reservations system is preferred

• Exceptional selling skills both upselling and cross selling

• Attention to detail

• Strong customer focus skills

• Positive attitude to work

• Enjoys a sense of empowerment and a want to improve

• The ability to work shifts and weekends

About the company

The Fitzwilliam Hospitality Group operates a collection of premium hospitality venues in the heart of Dublin City. Our portfolio includes a five-star hotel, a Michelin-starred restaurant, a boutique townhouse, an Asian-influenced dining destination, a wine bar and a modern gastro pub.

We believe exceptional experiences start with exceptional people. We are passionate about creating welcoming spaces, memorable moments, and outstanding service—and we’re always looking for individuals who share that vision. Whether you're beginning your career or bringing years of expertise, we offer opportunities to grow, thrive, and make a real impact in Dublin’s most distinctive hospitality venues.

Required Criteria

• Exceptional selling skills both upselling and cross selling
• Ability to work on a fully flexible schedule

Desired Criteria

• Previous experience of Opera is preferred

Skills you'll need

• Hospitality
• Exceptional Customer Service Skills
• Reception skills
• Reservation skills
• Local Knowledge Skills