Front Office Manager

Matrix Recruitment Group; Tullamore; On-site; EUR 42,000 - 52,000; Full time

Job summary

Matrix Recruitment Group is partnering with a family-run hospitality facility in Tullamore to recruit a Front Office Manager. The role oversees the Front Office/Reception team, guest check-in/out, billing, and daily operations, while ensuring exceptional guest service and smooth inter-department collaboration.

Ideal candidates will have previous Front Office management experience in hospitality, strong customer service, people management skills, and solid IT/CRM proficiency.

Qualifications

• Previous Front Office/Reception management experience in hospitality.
• Strong customer service focus in fast-paced environments.
• Excellent people management and staff development abilities.
• Experience managing staff rotas and daily operations.
• Strong IT skills and CRM/inhouse systems experience.
• Flexibility to work varied shifts, including weekends and public holidays.

Responsibilities

• Lead and manage the Front Office and Reception team.
• Oversee guest arrivals, departures, billing and daily front office operations.
• Handle guest queries and complaints professionally.
• Manage staff rotas, training, development and performance.
• Ensure compliance with SOPs, cash-handling and security procedures.
• Work closely with Reservations, Housekeeping and other departments to ensure smooth operations.
• Monitor guest feedback and identify opportunities to enhance the guest experience.
• Ensure clear communication and effective shift handovers.
• Support the Rooms Division Manager in achieving departmental and hotel objectives.

Skills

Customer service

People management

Shift planning

IT skills

CRM systems

Tools

CRM systems

MS Office/IT

Job description

What you need to know

New Job Opportunity!

I’m delighted to be partnering with my client to recruit a Front Office Manager for their facility in Tullamore, Co. Offaly.

This family-run organisation was proudly recognised as a Great Place to Work reflecting their strong culture and commitment to their people.

Key duties & responsibilities:

• Lead and manage the Front Office and Reception team.
• Oversee guest arrivals, departures, billing and daily front office operations.
• Handle guest queries and complaints professionally.
• Manage staff rotas, training, development and performance.
• Ensure compliance with SOPs, cash-handling and security procedures.
• Work closely with Reservations, Housekeeping and other departments to ensure smooth operations.
• Monitor guest feedback and identify opportunities to enhance the guest experience.
• Ensure clear communication and effective shift handovers.
• Support the Rooms Division Manager in achieving departmental and hotel objectives.

What are we looking for?

• Previous experience in a Front Office/Reception management role within the hospitality industry essential.
• Strong customer service/focus experience from a fast-paced working environment.
• Excellent people management skills, with the ability to motivate, support, and develop a team.
• Previous experience managing staff rotas and overseeing the smooth day-to-day operation of the department.
• Strong administrative, IT, and computer skills,
• Experience using CRM/inhouse management systems
• Flexibility to work a variety of shifts, including weekends and public holidays, as required.

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