Front Office Manager – Luxury Hotel, Wellness & Growth

Bridge House Hotel; Tullamore; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Bike to work scheme

Wellness programme

Discounted Group Health Insurance

Ongoing training and development

Certified "Great Place to Work"

Job summary

The Bridge House Hotel in Tullamore (Offaly) is seeking an experienced Front Office Manager to lead our Front Office and Reception teams, ensuring warm, professional and efficient guest experiences.

Reporting to the Rooms Division Manager, you will oversee arrivals, departures, billing and room allocations, while upholding high service standards and driving revenue through upselling. Flexibility to work shifts, including weekends, is required.

Qualifications

• Previous experience in a Front Office Manager, Reception Manager, Assistant Front Office Manager or senior hotel Reception role.
• Experience working in a busy hotel environment.
• Excellent customer service and guest relations skills.
• Strong leadership and people management abilities.
• Good administrative and computer skills.
• Experience using hotel Property Management Systems; HotSoft experience would be an advantage.
• Flexibility to work shifts, including weekends and public holidays.
• A hands-on approach and willingness to support the team during busy periods.

Responsibilities

• Manage and lead the Front Office and Reception team.
• Oversee all aspects of guest arrivals, departures, room allocations and billing.
• Ensure consistently high standards of customer service and guest satisfaction.
• Handle guest queries, complaints and service recovery professionally.
• Manage front office staff rotas, training, development and performance.
• Ensure all Front Office SOPs, cash-handling and security procedures are followed.
• Work closely with Reservations, Housekeeping and all hotel departments to ensure smooth daily operations.
• Monitor room availability, room status and special guest requirements.
• Support the hotel's revenue strategy through room upgrades and upselling.
• Assist with the management of groups, weddings, conferences and VIP arrivals.
• Monitor guest feedback and identify opportunities to improve the guest experience.
• Ensure effective communication and handovers between all Front Office shifts.
• Support the Rooms Division Manager in achieving departmental and hotel objectives.

Skills

Leadership

People Skills

Job description

The Bridge House Hotel in Tullamore (Offaly) is seeking an experienced Front Office Manager to lead our Front Office and Reception teams, ensuring warm, professional and efficient guest experiences.

Reporting to the Rooms Division Manager, you will oversee arrivals, departures, billing and room allocations, while upholding high service standards and driving revenue through upselling. Flexibility to work shifts, including weekends, is required.