Front Office Manager — Elevate Guest Experience & Team Leadership

SeeMeHired.com; Ireland; Remote; EUR 42,000 - 64,000; Full time

Job summary

The Ballymascanlon Hotel & Golf Resort is seeking a Front Office Manager to supervise the daily activities of the front desk, guest services, and reservations while ensuring exceptional guest experiences. This role focuses on smooth check-in/check-out, accurate reservations, and adherence to hotel standards.

You will lead front office staff, coordinate rosters, and work closely with housekeeping to maintain room readiness and service excellence.

Qualifications

• Experience in front office operations and guest services.
• Ability to manage reservations, check-in/check-out processes and cash handling.

Responsibilities

• Oversee daily front office operations including check-ins, check-outs, reservations and lobby services.
• Supervise front office staff including receptionists and reservations agents; recruit and train as needed.
• Prepare and manage rosters; ensure adequate coverage based on business levels; maintain adherence to brand standards.

Skills

Customer service

Reception

Reservation skills

Supervisory skills

Job description

The Ballymascanlon Hotel & Golf Resort is seeking a Front Office Manager to supervise the daily activities of the front desk, guest services, and reservations while ensuring exceptional guest experiences. This role focuses on smooth check-in/check-out, accurate reservations, and adherence to hotel standards.

You will lead front office staff, coordinate rosters, and work closely with housekeeping to maintain room readiness and service excellence.