Reservations Agent

Cliste Hospitality; Ireland; On-site; EUR 21,000 - 27,000; Part time

Benefits offered by this job

Staff rates across partner hotels

Training and development opportunities

Job summary

Radisson Blu Cork is seeking a Reservations Agent to be the first point of contact for guests, handling inquiries with professional hospitality. You will manage bookings across channels, input data accurately in Opera PMS, and collaborate with Front Office and Revenue teams to maximise occupancy and guest satisfaction.

Ideal candidates will have reservations or front office experience, strong customer service skills, and a proactive, team-focused attitude within a 4‑star hospitality setting.

Qualifications

• Experience in hotel reservations, front office, or hospitality reception.
• Experience using Opera PMS or similar booking systems.
• Strong customer service and guest communication skills.
• Excellent organisational and administrative abilities.
• High attention to detail and accuracy when managing bookings.
• Ability to work in a fast-paced hospitality environment.
• Strong telephone and email communication skills.
• Positive, team-focused attitude.

Responsibilities

• Manage hotel reservations via phone, email, and online channels.
• Input and manage reservations using Opera PMS.
• Provide guests with information about rooms, facilities, and services.
• Ensure bookings are processed accurately and efficiently.
• Handle modifications, cancellations, and special requests.
• Upsell room categories and hotel services where appropriate.
• Maintain high standards of guest communication and service.
• Collaborate with Front Office, Sales, and Revenue teams to optimise occupancy.
• Monitor booking trends and assist with revenue opportunities.
• Ensure reservations procedures and policies are followed.

Skills

Reservations experience

Opera PMS

Customer service

Organisational skills

Attention to detail

Multichannel booking

Phone and email comms

Team player

Tools

Opera PMS

Job description

Radisson Blu Hotel Cork | The iNUA Hotel Collection
Cork, Ireland
Part-Time Opportunities Available
Department: Reservations
Reporting to: Reservations Manager

About Radisson Blu Cork

Located in the heart of one of Ireland’s most vibrant cities, Radisson Blu Hotel Cork is renowned for delivering exceptional hospitality and memorable guest experiences. As part of The iNUA Hotel Collection, a proudly Irish-owned hotel group recognised as a Great Place to Work, we are committed to investing in our people, developing talent, and creating career pathways across our portfolio of hotels.

Our team is passionate about service excellence, collaboration, and creating a welcoming environment where both guests and colleagues can thrive. We are now looking for a Reservations Agent to join our dynamic team and play a key role in delivering seamless booking experiences for our guests.

About the Role

As a Reservations Agent, you will be the first point of contact for many of our guests. Your role is to ensure every reservation enquiry is handled professionally, efficiently, and with genuine hospitality.

You will manage bookings across multiple channels, support revenue optimisation, and work closely with the Front Office and Revenue teams to maximise occupancy and guest satisfaction. This is an excellent opportunity for someone with front office or reservations experience who wants to develop their career within hotel reservations, revenue management, or hospitality operations.

Key Responsibilities

• Manage hotel reservations via phone, email, and online booking channels
• Accurately input and manage reservations using Opera PMS
• Provide guests with detailed information about hotel rooms, facilities, and services
• Ensure all bookings are processed efficiently and correctly
• Handle modifications, cancellations, and special guest requests
• Upsell room categories and hotel services where appropriate
• Maintain a high standard of guest communication and customer service
• Work closely with the Front Office, Sales, and Revenue teams to optimise occupancy
• Monitor booking trends and assist with revenue opportunities where required
• Ensure all reservations procedures and policies are followed

A Day in the Life

No two days in reservations are the same. One moment you might be assisting a guest planning their perfect Cork city stay, and the next you could be coordinating with the Front Office team to ensure a seamless arrival experience.

Your day may include responding to booking enquiries, managing room availability, assisting with group reservations, and ensuring all guest requests are captured in the system. You’ll also collaborate with colleagues across the hotel to ensure every guest’s journey – from booking to arrival – is smooth and memorable.

What We Are Looking For

Essential Requirements

• Previous experience in hotel reservations, front office, or hospitality reception
• Experience using Opera PMS or similar hotel booking systems
• Strong customer service and guest communication skills
• Excellent organisational and administrative abilities
• High attention to detail and accuracy when managing bookings
• Ability to work in a fast-paced hospitality environment
• Strong telephone and email communication skills
• A positive and team-focused attitude

Desirable

• Experience working within a 4-star or 5-star hotel environment
• Knowledge of hotel revenue practices and room inventory management
• Experience handling online travel agent (OTA) reservations

Why Join Us

At Radisson Blu Cork, we believe that great hospitality starts with great people. When you join our team, you become part of a supportive culture that values development, collaboration, and excellence in service.

As part of The iNUA Hotel Collection, you will have the opportunity to grow your career across multiple hotels and departments, while gaining valuable experience within one of Ireland’s leading hospitality groups.

This role is also an excellent career stepping stone into Revenue Management, offering exposure to room inventory strategy, booking patterns, and hotel performance.

Employee Benefits

We are proud to offer a range of benefits designed to support our team:

• Competitive salary (based on experience)
• Career development opportunities across The iNUA Hotel Collection
• Pension contribution
• Health insurance contribution
• Staff rates across partner hotels
• Training and professional development opportunities
• Supportive and collaborative working environment