Reservations Agent - Part Time
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Benefits offered by this job
Job summary
Mulranny Park Hotel in Mayo, Ireland, invites applications for a part-time Reservations Agent. You will handle guest inquiries, process reservations, and provide friendly, accurate information on room availability, rates, and packages.
The role requires excellent English, strong organisational skills, attention to detail, and the ability to work flexibly, including weekends. You will be part of a welcoming team committed to delivering outstanding guest experiences.
Qualifications
- Strong work ethic and customer-centric mindset.
- Excellent spoken English and clear communication.
- Excellent organisation and attention to detail.
- Ability to learn new information quickly.
- Resilience and ability to work under pressure.
- Good teamwork and flexible to weekend shifts.
Responsibilities
- Maintain professional language and decorum with guests and colleagues.
- Attend daily team briefings and receive daily assignments.
- Read handover reports and share daily summaries with the team.
- Handle reservation enquiries promptly with friendly, attentive service.
- Respond to emails within 8 hours or escalate when needed.
- Respond to reservation inquiries by phone, email and channels.
- Provide accurate information on room availability, rates, and packages.
- Process reservations, amendments and cancellations accurately.
Skills
Job description
Join our fantastic team at the Mulranny Park Hotel with the exciting opportunity of Reservations Agent
About Mulranny Park Hotel
Perched on a unique site overlooking the dramatic Clew Bay and the majestic Croagh Patrick, Mulranny Park Hotel is a stunning 4-star destination where history meets modern coastal luxury. Originally built by the Midland Great Western Railways in 1897, our hotel sits on the causeway to the world-renowned Great Western Greenway, offering unparalleled access to the rugged beauty of the Wild Atlantic Way.
With a rich heritage spanning over a century, our resort features elegant guest rooms, sea-view suites, and luxury lodges. We are more than just a hotel; we are a gateway to the soul of Mayo. Our world combines the charm of our historic architecture with the genuine warmth of West of Ireland hospitality. Our cherished heritage is our deep connection to this landscape, and our focus is sharing its magic with every guest.
Role/ Responsibilities
Main Daily Duties
To maintain professional language and decorum at all times, when dealing with both guests and colleagues. To respect other’s confidentiality and use discretion at all times.
To attend daily team briefings and receive important information about the day ahead, as well as receive your daily assignments or stations.
To read the daily handover report, ensuring you are aware of any ongoing promotions, guest requests, concerns, issues or special occasions.
To prepare the daily summary sheet and share it via email with the team, ensuring all relevant information for the day’s events as well as any guest requests, concerns or special occasions are included in this report.
To warmly and professionally handle all reservation enquiries, acknowledging guests promptly and providing efficient, friendly and attentive services at all times.
To ensure all emails are responded to within 8 hours of receipt. If you are personally unable to meet the request/query in the email, ensure the email is forwarded/escalated to the appropriate team member.
Main Customer Care Duties
Respond to reservation enquiries promptly, professionally, and courteously by telephone, email, and other booking channels.
Provide guests with accurate information regarding room availability, rates, packages, facilities, and hotel services.
Assist guests in selecting the most suitable accommodation and package based on their individual requirements.
Process new reservations, amendments, and cancellations accurately and efficiently.
Ensure all guest preferences, special requests, and relevant information are recorded correctly on the reservation system.
Deliver a warm, personalised service and maintain a high standard of customer care throughout the booking process.
Handle guest queries, concerns, and complaints professionally, resolving issues where possible or referring them to the appropriate manager.
Liaise effectively with Reception, Accommodation, Sales, and other departments to ensure guest requirements are communicated and fulfilled.
Identify opportunities to upsell rooms, packages, and additional hotel services while ensuring recommendations are appropriate to the guest.
Maintain guest confidentiality and handle personal and payment information in accordance with hotel procedures and data protection requirements.
Main Administrative Duties
To take reservations as efficiently as possible.
To allocate rooms as required, ensuring room types and rates are reflected in allocations.
To be proficient in the use of HotSoft and other systems utilised by the hotel.
To ensure all data captured is accurate and GDPR compliant at all times.
To perform ad hoc administrative duties as requested by management.
Health and Safety
To clearly and promptly communicate any issues to all relevant colleagues.
To attend required training, both on site and online.
To report any health or safety issues to your direct manager immediately.
To ensure fire exits are kept clear at all times.
To ensure that corridors are neat and accessible at all times.
To use any equipment or chemicals in an appropriate and safe manner.
To immediately report any accidents or incidents.
Training and Development
To attend daily and weekly meetings and communicate professionally and effectively.
To attend and/or completed training as required, including online, on site or on the job training.
Customer Care
To be professional, courteous and positive in all dealings with our guests.
To be proactive and remain knowledgeable and up to date on all menu offerings, including daily specials, with a view to highlighting any allergens to guests.
Additional Duties
To provide support at the Reception Desk when required, assisting with guest arrivals, departures, enquiries, and other front office duties while maintaining the highest standards of customer care.
Due to the nature of the business, this job description is neither restrictive or exhaustive, and from time to time, you may be called upon to perform other ad hoc duties as required
Candidate Requirements:
Strong work ethic and customer centric mindset required
Excellent spoken English required
Excellent organisation and communication skills required
Ability to learn new information required
Resilience and capable of working under pressure a distinct advantage
Good teamwork and communication skills
Flexibility to work shifts, including weekends
Perks and Benefits of working at Mulranny Park Hotel
Excellent rate of pay
Employee awards & recognition schemes including employee of the month, long service awards, team recognition days and random treat days
Employee referral programme
Learning and Development opportunities
Opportunity to progress within the Windward Group
Windward Hotel discounts
Complimentary leisure centre usage
Employee Assistance Programme
Digital Wellness Programme
Meals on duty
Social events
Gift for parents of newborn babies
PRSA pension scheme
About Windward Management
Mulranny Park Hotel is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners
Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.
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