Front Office Leader: Elevate Guest Experience & Team Growth

Dalata Hotel Group; Corrandulla; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Free meals

50% off F&B

Employee room rate

Friends & Family rate

Extra annual leave

Employee Assistance Programme

Cycle to Work

Pension access

Dalata Academy

Staff events

Bonus plan

Job summary

Dalata Hotel Group is seeking an experienced Front Office Manager to lead and elevate the front desk team, ensuring exceptional guest experiences and consistent high-performance standards across our hotels.

You will report to the General Manager, shaping the culture and strategy of the front office, mentoring staff, and driving growth while maintaining a welcoming and professional environment for guests and colleagues alike.

Qualifications

• 2-3 years of experience in a front office leadership role.
• Excellent skills in people leadership and development.
• Strong organizational skills with the ability to oversee and delegate tasks.
• A warm, friendly, and approachable personality when interacting with staff and guests.
• Ability to work independently as well as collaboratively as part of a team.

Responsibilities

• Ensure that guests have the highest quality experience.
• Lead the team in achieving goals related to audits, guest feedback, and hotel standards.
• Develop and mentor the front office team, preparing them for the next steps in their careers.
• Assist in efficiently and effectively managing front office departmental operations.
• Contribute to the strategic management of the hotel.

Skills

People leadership

Delegation

Teamwork

Job description

Dalata Hotel Group is seeking an experienced Front Office Manager to lead and elevate the front desk team, ensuring exceptional guest experiences and consistent high-performance standards across our hotels.

You will report to the General Manager, shaping the culture and strategy of the front office, mentoring staff, and driving growth while maintaining a welcoming and professional environment for guests and colleagues alike.