Front Office Leader — 5-Star Guest Experience

Diamond Coast Hotel; Sligo; On-site; EUR 40,000 - 60,000; Full time

Job summary

The Diamond Coast Hotel is seeking a Front Office Manager to oversee daily front desk operations, guest services, reservations and lobby functions, ensuring outstanding guest satisfaction and operational efficiency.

You will lead the Front Office team, drive projects to enhance guest experiences, manage rosters and costs, and handle guest queries to deliver 5-star service. Experience in a similar role is required, with strong leadership and communication skills essential.

Qualifications

• 3+ years experience in a similar role.
• Strong leadership, communication, and interpersonal skills.

Responsibilities

• Lead the hotel's Front Office.
• Lead project work to deliver enhanced guest experience and continuous improvement.
• Proactively manage rosters to ensure adequate cover and cost control.
• Resolve guest queries and support team in delivering 5-star guest experiences.
• Oversee front office operations including check-ins, check-outs, reservations and cash handling.
• Recruit, train, and develop front office staff; prepare staff schedules.

Skills

Front Office Leadership

Guest service management

Communication skills

Interpersonal skills

Job description

The Diamond Coast Hotel is seeking a Front Office Manager to oversee daily front desk operations, guest services, reservations and lobby functions, ensuring outstanding guest satisfaction and operational efficiency.

You will lead the Front Office team, drive projects to enhance guest experiences, manage rosters and costs, and handle guest queries to deliver 5-star service. Experience in a similar role is required, with strong leadership and communication skills essential.