Luxury Front Office Manager: Guest Experience Lead

Relaischateaux; Cashel; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Employee discount

Bike to work scheme

Employee Assistance Program

Food allowance

Company events

Additional leave

Job summary

Cashel Palace Hotel, a Relais & Châteaux member, seeks an exceptional Front Office Manager to lead a talented front office team and deliver five-star guest care from arrival to departure. You will collaborate with Housekeeping, Reservations, F&B and Senior Management to ensure a seamless guest journey.

You will manage a reception team, drive upselling, oversee rosters and payroll, and contribute to a culture of excellence, training, and continuous improvement across the hotel.

Qualifications

• Minimum 3 years' experience in Front Office Management or equivalent leadership role in a four or five-star hotel.
• Proven experience leading, motivating and developing high-performing guest service teams.
• Desirable: Third-level qualification in Hospitality Management, Business, Tourism or related discipline.
• Strong understanding of luxury hospitality standards and guest expectations.
• Experience with hotel property management systems; Hotsoft experience would be advantageous.
• Demonstrated ability to manage departmental budgets, payroll and labour costs.
• Excellent communication, organisational and problem-solving skills.
• Flexibility to work evenings, weekends and public holidays as required.
• Eligibility to work in Ireland.

Responsibilities

• Lead the daily operation of the Front Office department in line with five-star luxury standards.
• Deliver outstanding guest experiences and act as an ambassador for the Cashel Palace brand.
• Ensure efficient and professional check-in, check-out and guest service procedures.
• Manage and develop the Front Office team through coaching, training and performance management.
• Drive guest satisfaction, service excellence and departmental engagement.
• Monitor online reviews, guest feedback and service recovery opportunities.
• Oversee room allocation, guest preferences and VIP arrivals.
• Ensure revenue opportunities are maximised through upselling and effective room management.
• Maintain accurate administrative, financial and reporting procedures.
• Manage departmental rosters, payroll and labour costs.
• Collaborate with other departments to ensure seamless service delivery across the hotel.
• Support the hotel leadership team as Manager on Duty when required.

Skills

Leadership

Guest service

Communication

Budget management

Problem solving

Organisational skills

Attention to detail

Team development

Education

Third-level qualification in Hospitality Management, Business, Tourism or related

Tools

Hotsoft

Microsoft Office

Job description

Cashel Palace Hotel, a Relais & Châteaux member, seeks an exceptional Front Office Manager to lead a talented front office team and deliver five-star guest care from arrival to departure. You will collaborate with Housekeeping, Reservations, F&B and Senior Management to ensure a seamless guest journey.

You will manage a reception team, drive upselling, oversee rosters and payroll, and contribute to a culture of excellence, training, and continuous improvement across the hotel.