Front of House & Visitor Services Coordinator

Performing Arts Forum; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Income Protection

Life Assurance

Employee Assistance Programme

Cycle to Work Scheme

Taxsaver commuter ticket scheme

Certified training and professional发展

Job summary

Dublin City Council Culture Company is seeking a Visitor Services Coordinator to lead front of house operations at Richmond Barracks in Dublin 8. The role collaborates with the Visitor Services team and reports to the Visitor Services Manager, delivering excellent customer service and event support.

The position requires flexibility for evenings and weekends, on-site attendance, and a commitment to inclusive visitor experiences across cultural programmes and workshops.

Qualifications

• Minimum of one year of experience in culture, hospitality or equivalent sector.
• Proficiency across Google Workspace and ticketing software (Ticketsolve).
• Experience delivering world class customer service.

Responsibilities

• Deal with inquiries by phone, email or in person and manage bookings (workshops, schools and groups).
• Manage reception desk for workshops, tours and events and check visitors in.
• Provide world class customer service to visitors, audiences and participants.
• Ensure accessibility and universal design standards in building and activities.
• Maintain Health and Safety for visitors, artists and facilitators.
• Keep up to date with Culture Company programming to direct visitors to services.

Skills

Customer service

Google Workspace

Ticketsolve

Tools

Ticketsolve

Google Workspace

Job description

Dublin City Council Culture Company is seeking a Visitor Services Coordinator to lead front of house operations at Richmond Barracks in Dublin 8. The role collaborates with the Visitor Services team and reports to the Visitor Services Manager, delivering excellent customer service and event support.

The position requires flexibility for evenings and weekends, on-site attendance, and a commitment to inclusive visitor experiences across cultural programmes and workshops.