Visitor Services Coordinator at Richmond Barracks

Performing Arts Forum; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Income Protection

Life Assurance

Employee Assistance Programme

Cycle to Work Scheme

Taxsaver commuter ticket scheme

Certified training and professional发展

Job summary

Dublin City Council Culture Company is seeking a Visitor Services Coordinator to lead front of house operations at Richmond Barracks in Dublin 8. The role collaborates with the Visitor Services team and reports to the Visitor Services Manager, delivering excellent customer service and event support.

The position requires flexibility for evenings and weekends, on-site attendance, and a commitment to inclusive visitor experiences across cultural programmes and workshops.

Qualifications

• Minimum of one year of experience in culture, hospitality or equivalent sector.
• Proficiency across Google Workspace and ticketing software (Ticketsolve).
• Experience delivering world class customer service.

Responsibilities

• Deal with inquiries by phone, email or in person and manage bookings (workshops, schools and groups).
• Manage reception desk for workshops, tours and events and check visitors in.
• Provide world class customer service to visitors, audiences and participants.
• Ensure accessibility and universal design standards in building and activities.
• Maintain Health and Safety for visitors, artists and facilitators.
• Keep up to date with Culture Company programming to direct visitors to services.

Skills

Customer service

Google Workspace

Ticketsolve

Tools

Ticketsolve

Google Workspace

Job description

Employer: Dublin City Council Culture Company

We are seeking to recruit a Visitor Services Coordinator for Richmond Barracks.

About the position

The Visitor Services Coordinator is a key member of the Visitor Services and Events Team. This role will work closely with the other Visitor Services Coordinators, the Visitor Services Manager and Head of Visitor Services and Events to further the work of the company across a number of buildings and programmes. This role is focused on front of house operations at Richmond Barracks.

The Visitor Services and Events team supports the smooth running of all programmes, events and activities including event planning, front of house operations, resource management and facilitation. Collaboration is a key aspect of the work of the Visitor Services and Events teams as we work alongside all departments of the Culture Company.

Richmond Barracks is a building of historical importance located in Inchicore, Dublin 8. It is home to a library, garden and cultural workshops and events called Culture Connects. Culture Connects is a year-round programme of cultural activities that celebrate the experiences and interests of the local communities and people. It invites people in Dublin to try out new things. We offer ways for people to make and create together, to share ideas, and connect through culture and conversation.

About the role

Function and role specification outlined below. Duties will include:

Customer Service

• Deal with enquiries by phone, email or in person and manage bookings (including workshops, schools and groups).
• Manage the reception desk for all workshops, tours and events, being the first point of contact, as well as checking visitors in for workshops, tours and events (ensuring that all contact with visitors is conducted professionally and in a timely fashion).
• Provide world class customer services to all visitors, audiences and participants.
• Work to ensure that the building and activities perform to the highest possible standards in terms of accessibility and universal design.
• Ensure Health and Safety compliance for visitors, artists and facilitators.
• Keep updated on the programming and activities of Inchicore Library at Richmond Barracks, so you can direct people accurately to their services or refer them to the appropriate member of their staff.
• Be familiar with the history of Richmond Barracks through our timeline and able to direct visitors to further sources of information regarding the building’s past.
• Keep up to date with all programmes and functions of the Culture Company so you can direct visitors, audiences and participants to our other programmes as part of our Public Engagement plan.

Administration

• Manage the opening and closing procedures.
• Act as keyholder.
• Use the ticketing system (Ticketsolve) and follow the company procedures for it.
• Work with the Visitor Services Manager to ensure effective financial administration and processes are upheld for the Visitor Services team and assist on the day-to-day financial administration.
• Raise and send invoices for group bookings, liaising with the Visitor Services Manager and finance department on what invoices are outstanding, reconciling within Ticketsolve and following up as appropriate.
• Utilise our CRM (Insightly) to the highest level in all relevant areas of your work.
• Communicate and coordinate with the Facilities and Office Coordinator the supply needs for the Visitor Services team.
• Monitor any other issues in the building. Link with your line manager on any issues, as they occur and highlight with the Facilities Manager any issues arising when facilitating visitors in the building.
• Support the Visitor Services Manager in inputting requested changes to RotaCloud.
• Support and facilitate the Culture Connects programme, Cultural Spaces hire and events at Richmond Barracks, and set up meeting rooms and events as required.
• Support on quarterly fairs to include front of house customer service and:
  • Responding to queries from potential vendors as well as the public and providing accurate information or referring them to the appropriate team member.
  • Supporting any filing and completion of paperwork as requested.
  • Supporting the set up and take down of all spaces as part of our fairs.

Position summary

Post Title: Visitor Services Coordinator, Dublin City Council Culture Company

Post Status: Fixed Term Contract (full-time), three years, a six-month probationary period applies.

Location: This is a full-time position mainly based at Richmond Barracks, Dublin 8. Usually working Tuesday to Saturday with a monthly rotation agreed in advance inclusive of Monday and Sunday as required.

Reports to: Visitor Services Manager

Annual Leave: 23 days per annum (in addition to the nine bank holiday days)

Hybrid working: This role requires full-time on-site attendance.

Other benefits: Other employee benefits include Income Protection, Life Assurance, Employee Assistance Programme, Cycle to Work Scheme, Taxsaver Commuter Ticket Scheme for public transport to and from work, access to certified training and opportunities for professional development in your role.

Candidate requirements

• Minimum of one year of experience in culture, hospitality or an equivalent sector.
• A proven track record of excellent customer service.
• Proficiency across Google Workspace and ticketing software. We use Ticketsolve.
• An understanding of the work of Dublin City Council Culture Company and its ambitions.
• An understanding and awareness of what it means to offer an inclusive visitor experience.

Person specification

The ideal person for this role will:

• Be willing to work flexibly with evening and weekend work a standard feature of the role.
• Thrive on interacting with the public and have a demonstrated passion for excellent customer service.
• Have excellent interpersonal skills and the ability to work collaboratively within a multidisciplinary team.
• Be resourceful, quick-thinking, and able to act on their own initiative.
• Have an interest in culture.

About Dublin City Council Culture Company

Dublin City Council Culture Company runs cultural initiatives and buildings across the city with and for the people of Dublin. We collaborate with people, communities, cultural organisations, businesses and Dublin City Council to embed cultural experiences and increase cultural participation throughout Dublin.