Recruitment Notice: Director of Operations

Performing Arts Forum; Dublin; Hybrid; EUR 60,000 - 73,000; Full time

Job summary

Dublin City Council Culture Company is seeking an experienced Director of Operations to provide strategic leadership across HR, staff services, facilities, visitor services, IT and communications. Based in Dublin, you will lead a high‑performing team and work closely with the Chief Executive and Directors to deliver the Culture Company’s Strategy 2025–2030.

You will oversee policy development, risk management, procurement and compliance, ensuring excellent front‑of‑house experiences and aligned

Qualifications

• Senior management experience in an operations role.
• Proven track record of delivering multiple operational functions.
• Experience in line management of employees.
• Strong strategic planning and governance skills.
• Detail-oriented with emphasis on compliance.

Responsibilities

• Lead the Operations function and manage Visitor Services, HR, Staff Services, Facilities and Strategic Communications.
• Build a high-performing team with recruitment, induction, training and performance reviews.
• Ensure HR, health and safety, facilities and visitor services for staff and visitors.
• Review and improve policies, procedures, systems, digital resources and contracts.
• Support safe, welcoming front‑of‑house and customer experiences across buildings and programmes.
• Collaborate with the CEO and Directors on strategic planning and delivery of Strategy 2025–2030.
• Maintain standards of accessibility, governance, reporting, compliance, risk management and procurement.
• Work with partners and stakeholders to deliver programmes and operations.

Skills

Senior management

Operations leadership

Strategic planning

Team development

Governance & compliance

Job description

Employer: Dublin City Council Culture Company

The Operations function supports the smooth running of the company across HR and staff services, people management and training, health and safety, facilities, visitor services, administration, IT, software services and tech infrastructure, and strategic communications.

The Director of Operations will provide strategic leadership across these functions, ensuring they work effectively together to support the delivery of the Company Strategy 2025 to 2030, its mission, values and objectives.

The role will contribute to the Culture Company’s ongoing strategic planning and decision-making and will work closely with the Chief Executive, other Directors and teams across the organisation.

• Lead the Operations function and line manage the Visitor Services, HR, Staff Services and Facilities, and Strategic Communications functions


• Build and develop a high-performing team, including resource planning, recruitment, induction, training, goal setting, probation and performance review


• Ensure effective HR, health and safety, facilities and visitor services provision for staff, visitors and programme participants


• Maintain, review and improve operational and administrative policies, procedures, systems, digital resources, supplier arrangements and contracts across the organisation


• Support the delivery of safe, efficient and welcoming front-of-house and customer-service experiences across the Culture Company’s buildings and programmes


• Work with the Chief Executive and other Directors on strategic planning, organisational development and delivery of the Company Strategy 2025 to 2030


• Maintain appropriate standards of accessibility, governance, reporting, compliance, risk management, financial administration and procurement across the areas of responsibility


• Work collaboratively with teams, partners, suppliers and stakeholders to support effective delivery of the Culture Company’s programmes and operations


• Three to five years experience in senior management in an operations role.


• Proven experience in delivering multiple Operational functions, such as these outlined, in a busy working environment.


• Experience in successful Line Management of Employees.


• Proven experience to lead multidisciplinary teams and deliver projects across diverse functions.


• Strong strategic planning with a proven track record of delivering operational improvements and innovations.


• An ability to work collaboratively with all teams of the Culture Company and seek further opportunities to advance the mission and vision of the company strategy.


• The role needs detail oriented work, a focus on compliance and care, procedure led approaches and an ability to prioritise a large and varied portfolio of work.

Terms

Contract: Permanent, full-time, subject to a six-month probationary period
Salary: €66,324 gross per annum
Annual leave: 28 days per annum
Location: Based at locations where Dublin City Council Culture Company operates, including 14 Henrietta Street, Dublin 1 and Richmond Barracks, Dublin 8. Regular on-site attendance is required, with some hybrid working possible under the Company’s hybrid working agreement.

The closing date for this application is end of day 16 November 2026.

We envisage that any resulting first round interviews will be held during the week beginning 30 November 2026. In the interests of promoting accessibility all candidates who are invited for an interview will receive the interview questions and/or tasks in advance to allow everyone to prepare fully for the interview. Interviews will take place in an accessible location.

About Dublin City Council Culture Company

Dublin City Council Culture Company runs cultural initiatives and buildings across the city with, and for, the people of Dublin. We collaborate with people, communities, cultural organisations, businesses, and Dublin City Council to embed cultural experiences and increase cultural participation throughout Dublin.