Visitor Services Coordinator

Irish Museums Association; Dublin; On-site; EUR 31,000 - 38,000; Full time

Job summary

Dublin City Council Culture Company are recruiting a Visitor Services Coordinator for Richmond Barracks in Dublin 8. This full-time, three-year fixed-term role focuses on front of house operations, visitor services, and supporting programmes and events at Richmond Barracks.

The role works within the Visitor Services and Events Team, coordinating with colleagues to ensure excellent customer service, accessibility, and smooth delivery of activities across buildings and programmes.

Qualifications

• Minimum of one year of experience in culture, hospitality or an equivalent sector.
• Proficiency with Google Workspace and ticketing software (Ticketsolve).
• Commitment to inclusive visitor experiences and high standards of accessibility.

Responsibilities

• Deal with enquiries by phone, email or in person and manage bookings for workshops, schools and groups.
• Manage the reception desk for workshops, tours and events and check visitors in.
• Ensure the building and activities meet accessibility and universal design standards.
• Support Culture Connects programme, Cultural Spaces hire and events and set up meeting rooms as required.

Tools

Ticketsolve

Google Workspace

Job description

Dublin City Council Culture Company, Richmond Barracks, Dublin

Applications by: 25 November 2026 at 5:00 pm

Dublin City Council Culture Company are seeking to recruit a Visitor Services Coordinator for Richmond Barracks. This full-time, three-year fixed-term role focuses on front of house operations, visitor services and supporting programmes and events at Richmond Barracks, Dublin 8.

The Visitor Services Coordinator is a key member of the Visitor Services and Events Team. This role will work closely with the other Visitor Services Coordinators, the Visitor Services Manager and Head of Visitor Services and Events to further the work of the company across a number of buildings and programmes. This role is focused on front of house operations at Richmond Barracks.

Duties will include:

• Deal with enquiries by phone, email or in person and manage bookings (including workshops, schools and groups).
• Manage the reception desk for all workshops, tours and events, being the first point of contact, as well as checking visitors in for workshops, tours and events (ensuring that all contact with visitors is conducted professionally and in a timely fashion).
• Work to ensure that the building and activities perform to the highest possible standards in terms of accessibility and universal design.
• Support and facilitate the Culture Connects programme, Cultural Spaces hire and events at Richmond Barracks, and set up meeting rooms and events as required.
• Minimum of one year of experience in culture, hospitality or an equivalent sector.
• A proven track record of excellent customer service.
• Proficiency across Google Workspace and ticketing software. We use Ticketsolve.
• An understanding of the work of Dublin City Council Culture Company and its ambitions.
• An understanding and awareness of what it means to offer an inclusive visitor experience.

Fixed Term Contract (full-time), three years, a six-month probationary period applies.

Salary Range: €34,811 gross per annum.