Front of House Porter

Windward Management Ltd; Roebuck; Remote; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Competitive rate of pay

PRSA pension scheme

Career progression opportunities

Employee Assistance Programme

Job summary

The Fleet Hotel in Dublin is seeking a Front of House Porter to join our welcoming reception team. You’ll help maintain the lobby and front areas, assist guests, and support the operations for events and daily guest needs.

The ideal candidate has at least 1 year’s experience in a similar role in a 4-star hotel and is flexible to work mornings and evenings. Windward Management offers a competitive pay rate and benefits, with staff meals and training opportunities.

Qualifications

• At least 1 year’s experience in a similar Front of House role in a 4-star hotel.

Responsibilities

• Maintain cleanliness and appearance of front of house areas.
• Greet guests and assist with arrivals and directions.
• Assist with luggage and guest requests.
• Coordinate with reception, housekeeping and maintenance.
• Support events set up and break down of public areas.
• Ensure health and safety standards are followed.

Skills

Customer service

Hospitality

Job description

Front of House Porter

Join our fabulous team at The Fleet Hotel as a Front of House Porter.

The Front of House Porter is an important position working closely with the Reception Team.

About Us

The Fleet Hotel is a wonderful boutique style Hotel located in the centre of Dublin on the edge of Temple Bar. It comprises of some beautiful period buildings including the iconic Bewleys Café, much loved by Dubliner’s for decades. The Fleet Hotel is synonymous with local Dublin history, before becoming the Fleet Hotel, 19/20 Fleet Street was home to Bewley’s Café which was established by Ernest Bewley in 1905. Bewleys were known to be one of the finest Tea Houses in Europe and a favourite with Dubliner’s for generations.

PRIMARY OBJECTIVE OF POSITION

The Front of House Porter is responsible for maintaining the cleanliness, orderliness, and overall appearance of the front of house areas in the Hotel. This includes the lobby, reception area, restrooms, walkways, corridors and other designated areas. The role demands excellent customer service skills as the porter often serves as a point of contact for guests, providing assistance and ensuring a welcoming environment.

Key Responsibilities

Cleanliness and Maintenance:

Perform regular checks of high-traffic areas to maintain cleanliness throughout the day.

Report any maintenance issues or potential hazards to the appropriate department.

Customer Service:

Greet and assist guests upon arrival, providing a friendly and welcoming atmosphere.

Respond to guest inquiries and requests promptly and courteously.

Assist with luggage and other guest needs as required.

Provide directions and information about the facility and surrounding areas.

Support Operations:

Assist front desk staff with various tasks as needed, including delivering items to guest rooms or other locations within the establishment.

Coordinate with housekeeping and maintenance departments to ensure seamless operations.

Set up and break down public areas for events or meetings as required.

Monitor inventory of cleaning supplies and request replenishments as necessary.

Security and Safety:

Ensure all public areas are free from obstacles and potential hazards.

Adhere to all health and safety regulations, including COVID-19 protocols if applicable.

Assist in emergency situations, following established procedures and guidelines.

Requirements

The ideal candidate will be fully flexible to work a variety of shifts, including mornings and evenings, and will possess at least 1 years’ experience in a similar role in a 4* hotel setting.

About the role

Perks and Benefits of working at The Fleet Hotel

• Competitive rate of pay
• PRSA pension scheme
• Career progression opportunities across the Windward group
• Employee Assistance Programme
• Digital Wellness Programme
• Complimentary, meals on duty including breakfast, lunch & dinner

• Discounted Stays & Dining for Friends and Family
  Enjoy exclusive reduced rates on accommodation and dining across all Windward Hotels, with both city and resort destinations available for your loved ones.

• Employee Rewards & Recognition
  Be part of a workplace that values your contribution, with recognition initiatives such as Employee of the Quarter awards, appreciation events, and occasional surprise treats to celebrate our team’s achievements.

About Windward Management

The Fleet Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

About the company

Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.