Operations Manager

Windward Management Ltd; Dublin; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Competitive rate of pay

PRSA pension scheme

Career progression opportunities

Employee Assistance Programme

Digital Wellness Programme

Complimentary meals on duty

Discounted Stays & Dining for Friends/

Employee Rewards & Recognition

Job summary

The Fleet Hotel, managed by Windward Management, is seeking an experienced Operations Manager to oversee daily hotel operations, ensuring guest satisfaction and profitability. You will coordinate front office, housekeeping, F&B, maintenance, and guest services while upholding standards and SOPs.

Lead department heads, manage staffing and budgets, and collaborate with sales to maximise occupancy. You will ensure health, safety, and quality compliance across the property.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• Proven experience in hotel operations or management.
• Strong leadership, decision-making, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple tasks and priorities.
• Financial acumen and proficiency with PMS/POS systems.

Responsibilities

• Supervise daily hotel operations across all departments.
• Monitor staffing levels and ensure adequate coverage.
• Oversee inventory, procurement and supplies.
• Implement and maintain SOPs to uphold service quality.
• Address guest complaints and ensure exceptional experience.
• Monitor guest feedback and drive improvements.
• Collaborate with front desk and concierge for personalised services.
• Recruit, train and develop department heads and staff.
• Conduct regular staff meetings and provide feedback.
• Assist in budgeting, cost control and forecasting.
• Analyze revenue/expenses and identify improvement areas.
• Work with sales/marketing to maximise occupancy and revenue.
• Ensure health, safety and hygiene compliance.
• Conduct routine inspections and safeguard assets.

Skills

Leadership

Communication

Multitasking

Financial acumen

Education

Bachelor’s in Hospitality/Business

Tools

PMS

POS

Job description

Operations Manager

Join our fabulous team at The Fleet Hotel as our Operations Manager.

About Us

The Fleet Hotel is a wonderful boutique style Hotel located in the centre of Dublin on the edge of Temple Bar. It comprises of some beautiful period buildings including the iconic Bewleys Café, much loved by Dubliner’s for decades. The Fleet Hotel is synonymous with local Dublin history, before becoming the Fleet Hotel, 19/20 Fleet Street was home to Bewley’s Café which was established by Ernest Bewley in 1905. Bewleys were known to be one of the finest Tea Houses in Europe and a favourite with Dubliner’s for generations.

Position Overview:
The Hotel Operations Manager oversees the day-to-day operations of the hotel, ensuring smooth functioning, optimal guest satisfaction, and profitability. They coordinate and manage various departments, ensure compliance with standards and regulations, and implement strategies to improve performance and efficiency.

Key Responsibilities:

Operational Management:

• Supervise daily operations across all departments, including front office, housekeeping, food and beverage, maintenance, and guest services.

• Monitor staffing levels and ensure adequate coverage in all areas.

• Oversee inventory management, procurement, and supplies to ensure seamless operations.

• Implement and maintain standard operating procedures (SOPs) to uphold service quality and consistency.

Guest Experience:

• Ensure an exceptional guest experience by addressing complaints, resolving issues, and exceeding expectations.

• Monitor guest feedback (online and offline) and implement corrective measures for continuous improvement.

• Collaborate with the front desk and concierge teams to provide personalized services.

Staff Leadership:

• Recruit, train, and develop department heads and team members to maintain high levels of performance and engagement.

• Conduct regular staff meetings to align goals, share updates, and address concerns.

• Evaluate employee performance and provide constructive feedback to foster professional growth.

Financial Management:

• Assist in budget preparation, cost control, and financial forecasting.

• Analyze revenue and expense reports to identify areas for improvement.

• Work closely with sales and marketing teams to maximize occupancy and revenue.

Compliance and Safety:

• Ensure the property complies with health, safety, and hygiene standards.

• Conduct routine inspections to identify and rectify potential issues.

• Oversee security measures to ensure the safety of guests, staff, and assets.

About the role

Required Skills and Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).

• Proven experience in hotel operations or management roles.

• Strong leadership and decision-making skills.

• Excellent communication and interpersonal abilities.

• Ability to manage multiple tasks and prioritize effectively.

• Financial acumen and proficiency in relevant software systems (e.g., PMS, POS).

Perks and Benefits of working at The Fleet Hotel

• Competitive rate of pay
• PRSA pension scheme
• Career progression opportunities across the Windward group
• Employee Assistance Programme
• Digital Wellness Programme
• Complimentary, meals on duty including breakfast, lunch & dinner
• Discounted Stays & Dining for Friends and Family
  Enjoy exclusive reduced rates on accommodation and dining across all Windward Hotels, with both city and resort destinations available for your loved ones.
• Employee Rewards & Recognition
  Be part of a workplace that values your contribution, with recognition initiatives such as Employee of the Quarter awards, appreciation events, and occasional surprise treats to celebrate our team’s achievements.

About Windward Management

The Fleet Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Join us today as Operations Manager !

About the company

Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.