Operations Manager

Fleet Street Hotel; Dublin; On-site; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

PRSA pension

Career progression

Employee assistance program

Digital wellness program

Free meals on duty

Job summary

The Fleet Hotel in Dublin seeks an experienced Operations Manager to oversee day‑to‑day hotel operations, drive guest satisfaction and profitability.

You will supervise front office, housekeeping, F&B, maintenance, and guest services; lead department heads, manage budgets, and partner with sales to maximize occupancy. The role offers a hands‑on leadership position within a boutique hotel with Windward Management support and growth opportunities.

Qualifications

• Proven experience in hotel operations or management roles.
• Strong leadership and decision‑making skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Financial acumen and proficiency in PMS/POS software.

Responsibilities

• Supervise daily operations across departments (front office, housekeeping, F&B, maintenance, guest services).
• Monitor staffing levels and ensure adequate coverage.
• Oversee inventory management, procurement and supplies.
• Implement and maintain SOPs to uphold service quality.
• Address guest complaints and ensure exceptional experiences.
• Lead recruitment, training and development of department heads.
• Assist in budgeting, cost control and forecasting.
• Collaborate with sales/marketing to maximize occupancy and revenue.
• Ensure health, safety and hygiene standards are met.

Skills

Hotel operations

Leadership

Budgeting

Communication

Multi-tasking

PMS/POS software

Education

Bachelor’s degree in Hospitality Management or related

Job description

Operations Manager

Join our fabulous team at The Fleet Hotel as our Operations Manager.

About Us

The Fleet Hotel is a wonderful boutique style Hotel located in the centre of Dublin on the edge of Temple Bar. It comprises of some beautiful period buildings including the iconic Bewleys Café, much loved by Dubliner’s for decades. The Fleet Hotel is synonymous with local Dublin history, before becoming the Fleet Hotel, 19/20 Fleet Street was home to Bewley’s Café which was established by Ernest Bewley in 1905. Bewleys were known to be one of the finest Tea Houses in Europe and a favourite with Dubliner’s for generations.

Position Overview

The Hotel Operations Manager oversees the day-to-day operations of the hotel, ensuring smooth functioning, optimal guest satisfaction, and profitability. They coordinate and manage various departments, ensure compliance with standards and regulations, and implement strategies to improve performance and efficiency.

Operational Management:

• Supervise daily operations across all departments, including front office, housekeeping, food and beverage, maintenance, and guest services.

• Monitor staffing levels and ensure adequate coverage in all areas.

• Oversee inventory management, procurement, and supplies to ensure seamless operations.

• Implement and maintain standard operating procedures (SOPs) to uphold service quality and consistency.

Guest Experience:

• Ensure an exceptional guest experience by addressing complaints, resolving issues, and exceeding expectations.

• Monitor guest feedback (online and offline) and implement corrective measures for continuous improvement.

• Collaborate with the front desk and concierge teams to provide personalized services.

Staff Leadership:

• Recruit, train, and develop department heads and team members to maintain high levels of performance and engagement.

• Conduct regular staff meetings to align goals, share updates, and address concerns.

• Evaluate employee performance and provide constructive feedback to foster professional growth.

Financial Management:

• Assist in budget preparation, cost control, and financial forecasting.

• Analyze revenue and expense reports to identify areas for improvement.

• Work closely with sales and marketing teams to maximize occupancy and revenue.

Compliance and Safety:

• Ensure the property complies with health, safety, and hygiene standards.

• Conduct routine inspections to identify and rectify potential issues.

• Oversee security measures to ensure the safety of guests, staff, and assets.

About the role

Required Skills and Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).

• Proven experience in hotel operations or management roles.

• Strong leadership and decision‑making skills.

• Excellent communication and interpersonal abilities.

• Ability to manage multiple tasks and prioritize effectively.

• Financial acumen and proficiency in relevant software systems (e.g., PMS, POS).

Perks and Benefits of working at The Fleet Hotel

• Competitive rate of pay
• PRSA pension scheme
• Career progression opportunities across the Windward group
• Employee Assistance Programme
• Digital Wellness Programme
• Complimentary, meals on duty including breakfast, lunch & dinner

• Discounted Stays & Dining for Friends and Family
  Enjoy exclusive reduced rates on accommodation and dining across all Windward Hotels, with both city and resort destinations available for your loved ones.

• Employee Rewards & Recognition
  Be part of a workplace that values your contribution, with recognition initiatives such as Employee of the Quarter awards, appreciation events, and occasional surprise treats to celebrate our team’s achievements.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Join us today as Operations Manager !

About Windward Management

Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.