Receptionist

SeeMe Hired Ltd; Dublin; Hybrid; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

PRSA pension scheme

Career progression

Employee Assistance Programme

Digital Wellness Programme

Complimentary meals on duty

Discounted stays and dining

Employee rewards & recognition

Job summary

The Fleet Hotel in Dublin is seeking a friendly Front Office Receptionist to join our team. You will welcome guests, manage the reception, handle calls and assist with daily operations.

The ideal candidate has at least one year of receptionist experience in a 4-star hotel, is flexible with shifts, and can provide excellent guest service. Windward Management Limited oversees The Fleet Hotel.

Qualifications

• At least 1 year of experience as a receptionist in a hotel.
• Excellent customer service and communication skills.
• Ability to work flexible shifts, including evenings, weekends and holidays.

Responsibilities

• Greet and assist guests at the front desk with a warm, professional welcome.
• Answer calls, screen inquiries and route messages to the appropriate departments.
• Manage daily front desk operations and maintain a tidy reception area.
• Update guest records and reservations in the PMS.

Skills

Front desk

Guest service

Shift flexibility

Teamwork

Hospitality experience

Tools

Hotsoft

Job description

Receptionist

Join our fabulous team at The Fleet Hotel as a Front Office Receptionist .

About Us

The Fleet Hotel is a wonderful boutique style Hotel located in the centre of Dublin on the edge of Temple Bar. It comprises of some beautiful period buildings including the iconic Bewleys Café, much loved by Dubliner’s for decades. The Fleet Hotel is synonymous with local Dublin history, before becoming the Fleet Hotel, 19/20 Fleet Street was home to Bewley’s Café which was established by Ernest Bewley in 1905. Bewleys were known to be one of the finest Tea Houses in Europe and a favourite with Dubliner’s for generations.

Job Summary:

The receptionist is responsible for providing administrative support across the organization. This role involves welcoming guests and clients, managing front desk operations, handling phone calls, and performing various administrative tasks to ensure efficient daily operations.

Key Responsibilities:

Front Desk Management:

Greet and welcome visitors in a warm and friendly manner.

Answer, screen, and forward incoming phone calls.

Ensure the reception area is tidy and presentable, with all necessary stationery and materials (e.g., pens, forms, brochures).

Administrative Support:

Receive and sort daily mail and deliveries.

Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).

Respond to guest messages, emails and phone calls in a professional and timely manner.

Handle guest complaints and resolve issues efficiently, escalating them where necessary.

Provide guests with information, recommendations and assistance to enhance their stay.

Update handover notes, reservations, guest profiles, room allocations and special requests in the property management system.

Customer Service:

Address and resolve basic inquiries and concerns from visitors and clients.

Provide accurate information about the organization and its services.

Complete check in/out protocol

Communication:

Communicate with other departments to ensure smooth operations.

Update calendars and schedule meetings as needed.

Requirements:

The ideal candidate will be fully flexible to work a variety of shifts, including mornings and evenings, and be available to work any five days out of seven, including weekends and public holidays; and will also have at least one year's experience as a Receptionist in a 4-star hotel.

Hotsoft experience desirable.

About the role

Perks and Benefits of working at The Fleet Hotel

• Competitive rate of pay
• PRSA pension scheme
• Career progression opportunities across the Windward group
• Employee Assistance Programme
• Digital Wellness Programme
• Complimentary, meals on duty including breakfast, lunch & dinner

• Discounted Stays & Dining for Friends and Family
  Enjoy exclusive reduced rates on accommodation and dining across all Windward Hotels, with both city and resort destinations available for your loved ones.

• Employee Rewards & Recognition
  Be part of a workplace that values your contribution, with recognition initiatives such as Employee of the Quarter awards, appreciation events, and occasional surprise treats to celebrate our team’s achievements.

About Windward Management

The Fleet Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Join Us Today as a Receptionist!

About the company

Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.