Front of House Porter

The Fleet Hotel; Dublin; On-site; EUR 17,000 - 22,000; Part time

Benefits offered by this job

Competitive rate of pay

PRSA pension scheme

Career progression opportunities

Job summary

The Fleet Hotel, located in central Dublin, is seeking a Front of House Porter to maintain spotless public areas and support guests with warmth and efficiency. The role involves welcoming guests, assisting with their needs, and coordinating with front desk, housekeeping and maintenance to ensure smooth operations.

Applicants should be flexible to work various shifts, including mornings and evenings, and bring at least 1 year of experience in a similar role, preferably in a 4* hotel environment.

Qualifications

• Excellent customer service skills demonstrated in hospitality settings.
• Fully flexible to work mornings and evenings across shifts.

Responsibilities

• Greet and assist guests with a friendly, welcoming attitude.
• Maintain cleanliness and presentation of lobby and public areas.
• Assist with luggage and guest needs; provide directions and information.
• Coordinate with front desk, housekeeping and maintenance to ensure smooth operations.
• Set up and break down public areas for events or meetings as required.

Skills

Customer service

Flexibility

Shift work

Job description

Job Description

Location: Windward Management Limited, 19/20 Fleet Street

Join our fabulous team at The Fleet Hotel as a Front of House Porter.

About Us

The Fleet Hotel is a wonderful boutique style Hotel located in the centre of Dublin on the edge of Temple Bar. It comprises of some beautiful period buildings including the iconic Bewleys Café, much loved by Dubliner’s for decades. The Fleet Hotel is synonymous with local Dublin history, before becoming the Fleet Hotel, 19/20 Fleet Street was home to Bewley’s Café which was established by Ernest Bewley in 1905. Bewleys were known to be one of the finest Tea Houses in Europe and a favourite with Dubliner’s for generations.

Primary Objective Of Position

The Front of House Porter is responsible for maintaining the cleanliness, orderliness, and overall appearance of the front of house areas in the Hotel. This includes the lobby, reception area, restrooms, walkways, corridors and other designated areas. The role demands excellent customer service skills as the porter often serves as a point of contact for guests, providing assistance and ensuring a welcoming environment.

Key Responsibilities

• Cleanliness and Maintenance:
  • Perform regular checks of high-traffic areas to maintain cleanliness throughout the day.
  • Report any maintenance issues or potential hazards to the appropriate department.
• Customer Service:
  • Greet and assist guests upon arrival, providing a friendly and welcoming atmosphere.
  • Respond to guest inquiries and requests promptly and courteously.
• Assist With Luggage And Other Guest Needs As Required:
  • Provide directions and information about the facility and surrounding areas.
• Support Operations:
  • Assist front desk staff with various tasks as needed, including delivering items to guest rooms or other locations within the establishment.
  • Coordinate with housekeeping and maintenance departments to ensure seamless operations.
  • Set up and break down public areas for events or meetings as required.
  • Monitor inventory of cleaning supplies and request replenishments as necessary.
• Security And Safety:
  • Ensure all public areas are free from obstacles and potential hazards.
  • Adhere to all health and safety regulations, including COVID-19 protocols if applicable.
  • Assist in emergency situations, following established procedures and guidelines.

Requirements

The ideal candidate will be fully flexible to work a variety of shifts, including mornings and evenings, and will possess at least 1 years’ experience in a similar role in a 4* hotel setting

About The Role

Perks and Benefits of working at The Fleet Hotel

• Competitive rate of pay
• PRSA pension scheme
• Career progression opportunities across the Windward group
• Employee Assistance Programme
• Digital Wellness Programme
• Complimentary, meals on duty including breakfast, lunch & dinner
• Discounted Stays & Dining for Friends and Family Enjoy exclusive reduced rates on accommodation and dining across all Windward Hotels, with both city and resort destinations available for your loved ones.
• Employee Rewards & Recognition Be part of a workplace that values your contribution, with recognition initiatives such as Employee of the Quarter awards, appreciation events, and occasional surprise treats to celebrate our team’s achievements.

About Windward Management

The Fleet Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

About The Company

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

Closing Date

Monday 30th November, 2026

Contract Type

parttime

Salary

Based on Experience