Front of House & Admin Specialist — Visitor Experience

OCS; Dublin; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Contributory Pension

Annual Leave 21–26 days

Birthday Leave

Staff Benefits/Discount Programme

Employee Assistance Programme

Training & Development Opportunities

Free onsite Parking

Free Online Doctor Consultations via**

Job summary

OCS UK & Ireland is seeking a receptionist to act as the first point of contact at our north Dublin site. You will deliver a welcoming front-of-house experience while supporting administration for the Facilities & Building Services Team.

The role requires excellent customer service, strong communication, and the ability to multitask in a busy environment. Benefits include pension, annual leave, birthday leave, EAP, and opportunities for training and development. Free onsite parking is provided.

Qualifications

• Excellent customer service.
• Strong verbal and written communication.
• Good organisational and administration skills; prioritise workload efficiently.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multitask and manage multiple customer issues at once.
• Problem-solving skills.
• Facilities & Building Management experience (advantageous).
• Flexible attitude and proven team player.

Responsibilities

• Operate the Switchboard, handle public and internal calls and relay messages.
• Welcome visitors and issue security identification; ensure host meets visitor.
• Oversee postal, parcel and courier services; book couriers.
• Maintain a tidy, welcoming reception and replenish materials as needed.
• Build positive relationships with stakeholders through a customer-focused approach.
• Monitor the facilities mailbox and escalate as required.
• Provide admin and operational support to the Facilities & Building Services Team.
• Utilise in-house building services systems (training provided).
• Perform general office/admin duties and assist with record keeping.
• Manage joiner/leaver processes (training provided).

Skills

Customer service

Communication

Interpersonal skills

Organisational skills

Multitasking

Problem-solving

Flexible attitude

Team player

Tools

Microsoft Office

Job description

OCS UK & Ireland is seeking a receptionist to act as the first point of contact at our north Dublin site. You will deliver a welcoming front-of-house experience while supporting administration for the Facilities & Building Services Team.

The role requires excellent customer service, strong communication, and the ability to multitask in a busy environment. Benefits include pension, annual leave, birthday leave, EAP, and opportunities for training and development. Free onsite parking is provided.