Front of House Administrator

OCS; Dublin; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Contributory Pension

Annual Leave 21–26 days

Birthday Leave

Staff Benefits/Discount Programme

Employee Assistance Programme

Training & Development Opportunities

Free onsite Parking

Free Online Doctor Consultations via**

Job summary

OCS UK & Ireland is seeking a receptionist to act as the first point of contact at our north Dublin site. You will deliver a welcoming front-of-house experience while supporting administration for the Facilities & Building Services Team.

The role requires excellent customer service, strong communication, and the ability to multitask in a busy environment. Benefits include pension, annual leave, birthday leave, EAP, and opportunities for training and development. Free onsite parking is provided.

Qualifications

• Excellent customer service.
• Strong verbal and written communication.
• Good organisational and administration skills; prioritise workload efficiently.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multitask and manage multiple customer issues at once.
• Problem-solving skills.
• Facilities & Building Management experience (advantageous).
• Flexible attitude and proven team player.

Responsibilities

• Operate the Switchboard, handle public and internal calls and relay messages.
• Welcome visitors and issue security identification; ensure host meets visitor.
• Oversee postal, parcel and courier services; book couriers.
• Maintain a tidy, welcoming reception and replenish materials as needed.
• Build positive relationships with stakeholders through a customer-focused approach.
• Monitor the facilities mailbox and escalate as required.
• Provide admin and operational support to the Facilities & Building Services Team.
• Utilise in-house building services systems (training provided).
• Perform general office/admin duties and assist with record keeping.
• Manage joiner/leaver processes (training provided).

Skills

Customer service

Communication

Interpersonal skills

Organisational skills

Multitasking

Problem-solving

Flexible attitude

Team player

Tools

Microsoft Office

Job description

About The Role

• Free Online Doctor Consultations via Web-doctor
• Contributory Pension after qualifying period
• 21 Days Annual Leave increasing with service to 26 Days
• Additional Leave Day on your Birthday after 1 year service
• Employee Assistance Programme
• Training and Development Opportunities
• Free onsite Parking

About The Role

• Free Online Doctor Consultations via Web-doctor
• Competitive Salary
• Contributory Pension after qualifying period
• 21 Days Annual Leave increasing with service to 26 Days
• Additional Leave Day on your Birthday after 1 year service
• Staff Benefits/Discount Programme
• Employee Assistance Programme
• Training and Development Opportunities
• Free onsite Parking

Role Purpose

The Receptionist, as the primary front of house representative, will provide a welcoming and professional environment for this national utility (a client of OCS) based in north Dublin.

As the first point of contact for visitors, contractors, and employees, the Receptionist will deliver an effective and efficient front of house service, whilst also providing administration and operational support to the wider Facilities & Building Services Team of which this person will be part of this team.

Key Responsibilities

• Operating the Switchboard, dealing with the public and internal calls as appropriate. Providing information to callers, taking and relaying messages efficiently
• Responsible for all visitors, from initial welcome to ensuring they are issued with correct security identification. All visitors must be announced to their host & ensure visitor is met by their host
• Oversee postal, parcel and courier services efficiently.
• Booking couriers, responsible for ensuring both incoming and outgoing consignments are received and delivered.
• Maintain a safe & clean reception area, ensuring lay out is tidy and welcoming and materials are replenished
• Build positive relationships with stakeholders through a customer-focused approach.
• Monitor the facilities mailbox & assign tasks promptly. Escalate to the appropriate person in the facilities department if there is something you are unsure
• Provide administrative and operational support to the Facilities & Building Services Team.
• Utilise the in-house building services systems (training provided).
• Performing general office /administration duties as required
• Provide support with record keeping and document management.
• Manage the joiner / leaver processes (training provided)
• Demonstrate a team approach in the delivery of a co-ordinated Building Services.
• Consistently demonstrate ways to improve processes for the team and front of house.
• Perform other general administration duties for the team as may be required of you given the broad nature of the role & the time available

Essential Hiring Criteria

• Excellent customer service
• Strong communication (verbal & written) and interpersonal skills
• Good organisational & administration skills and ability to prioritise workload efficiently
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to multitask and keep multiple customer issues in progress at once
• Problem-solving skills
• Facilities & Building Management experience (advantageous)
• Flexible attitude and proven record as a strong team player

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.

Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer

Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning

The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks

With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth

600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay

Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.