Front Office Receptionist

Windward Management Ltd; Claremorris; Remote; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Very competitive salary

PRSA pension scheme

Career progression opportunities

Employee Assistance Programme

Digital Wellness Programme

Complimentary meals on duty

Job summary

McWilliam Park Hotel, managed by Windward Management Ltd, is seeking a Front Office Receptionist in Ireland. You will be the first point of contact for guests, handle check-ins, payments, and inquiries, and support the reception team in a busy hotel setting.

Ideal candidates will have excellent customer care, strong communication, and the ability to work on their own initiative. The role offers 5 days over 7 shifts, with weekends included, and various employee benefits.

Qualifications

• Excellent customer care skills.
• Experience in a similar role is an advantage.
• Be able to work on your own initiative.
• Highly organised with excellent attention-to-detail.
• Excellent communication skills.
• Be able to cope well under pressure and comfortable in a busy environment dealing with a range of different tasks.
• Flexible and adaptable to support the business needs with a positive attitude.
• The role will operate 5 days over 7 on a shift basis and include weekends.

Responsibilities

• Greet and welcome our guests to the hotel and act as a first point of contact.
• Register the guests and take payment.
• Answer any queries the guest may have on in house facilities and tourist information.
• Take responsibility for the security of the keys.
• Update all guest information in the computer and ensure all documentation is completed, managed and maintained accurately and efficiently.
• Take and confirm reservations for our guests.
• Manage the reception area for the business and handle a high volume of calls and emails.
• Liaise with colleagues, management and external stakeholders as required.
• Other related ad-hoc administrative tasks where necessary.

Skills

Customer service

Reception

Communication

Organisation

Attention to detail

Flexibility

Problem solving

Teamwork

Job description

Front Office Receptionist

Join our fabulous team at McWilliam Park Hotel as a Front Office Receptionist

We recognise that our team is our greatest asset, and the successful candidate will enhance an already established team.

Reporting to the Front Office Manager, the Front Office Receptionist is the first person that a guest meets on arrival to the Hotel, therefore it is of utmost importance that all staff present a friendly and professional image to our guests at all times.

Reporting to the Front Office Manager

About McWilliam Park

The McWilliam Park Hotel is a Failte Ireland approved luxurious four-star hotel. The atmosphere is warm and friendly, making it a popular hotel for celebrating special occasions likeweddings or to enjoy a romantic break or family getaway.

The hotel boasts 103 comfortable large sizedhotelbedrooms, aleisure club(Evolve Health & Fitness) with a fully equipped gym, an indoorheated swimming pool and children’s pool.

Responsibilities:

• Greet and welcome our guests to the hotel and act as a first point of contact.

• Register the guests and take payment.

• Answer any queries the guest may have on in house facilities and tourist information.

• Take responsibility for the security of the keys.

• Update all guest information in the computer and ensure all documentation is completed, managed and maintained accurately and efficiently.

• Take and confirm reservations for our guests.

• Manage the reception area for the business and handle a high volume of calls and emails.

• Liaise with colleagues, management and external stakeholders as required.

• Other related ad-hoc administrative tasks where necessary.

About the role

Requirements:

• Excellent customer care skills.

• Experience in a similar role is an advantage.

• Be able to work on your own initiative.

• Highly organised with excellent attention-to-detail.

• Excellent communication skills.

• Be able to cope well under pressure and comfortable in a busy environment dealing with a range of different tasks.

• Flexible and adaptable to support the business needs with a positive attitude.

• The role will operate 5 days over 7 on a shift basis and include weekends

Perks and Benefits of working at the McWilliam Park Hotel:

• Very competitive salary

• PRSA pension scheme

• Career progression opportunities across the Windward group

• Employee Assistance Programme

• Digital Wellness Programme

• Complimentary, high quality meals on duty including breakfast, lunch & dinner

• Complimentary barista-style coffee

• Discounted room & dining rates in Windward properties for you as well as friends and family

• Refer-a-friend scheme

• Training and development opportunities dedicated to your development

• Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days

• Cycle-to-work scheme

About Windward Management

McWilliam Park Hotel is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 employees in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Join Us Today as a Front Office Receptionist!

About the company

Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.