Front Office Manager

Dean Group; Dublin; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Staff discounts

Meals on shift

Bike to work

Job summary

Dean Group, founded in Dublin and expanding across Europe, seeks an experienced Front Office Manager for The Dean Docklands to lead the front desk and guest services.

You will drive guest satisfaction, oversee check‑in/out, and coordinate with reservations, housekeeping and maintenance to optimise operations and revenue.

Qualifications

• 4–5 years' front office management or supervisory experience in hotels.
• Proven leadership and people management skills.
• Strong organisational, financial, and problem‑solving abilities.
• Experience with front office systems, preferably Opera PMS.

Responsibilities

• Oversee front desk operations, ensuring seamless check‑in/out.
• Maintain visibility in the lobby, delivering a warm, professional welcome.
• Uphold service standards in line with brand values.
• Respond promptly to guest requests and special needs.
• Lead, coach and motivate the front office team.
• Deliver ongoing training on guest service, systems and standards.
• Conduct performance reviews and manage probation and issues.
• Foster a collaborative, professional work environment.

Skills

Front office management

Leadership

Guest service

Staff scheduling

Communication

Flexibility

Tools

Opera PMS

Job description

At Dean Group, we reimagine hospitality with character, not conformity. Founded in Dublin and now growing across Europe and the US, we create hotels shaped by personality, culture, and a heart-led hustle. Each of our hotels, restaurants, bars and gyms tells its own story, brought to life through humble hospitality and genuine human connection. Our people are at the centre of it all. They show up with individuality, warmth and curiosity, shaping who we are and how guests experience our hotels every day. We welcome fresh thinking and imagination, because playing it safe never made anything unforgettable.

We are currently seeking an experienced Front Office Manager to join the team in The Dean Docklands. If you are passionate about exceptional customer service and have previous experience in a busy hotel then we would love to hear from you!

Key Areas

• Operational Efficiency
• Guest Satisfaction & Problem Resolution
• Health, Safety & Compliance
• Collaboration with Senior Management
• Staff Scheduling & Resource Management
• Performance Monitoring & Reporting
• Training & Development Support

Job Purpose

The Front Office Manager ensures smooth and efficient front office operations, delivering an exceptional guest experience from arrival to departure. This role leads the front office team, manages guest services, and works with other departments to optimise operations, drive revenue, and uphold brand standards.

Role Responsibilities

• Oversee front desk operations, ensuring seamless check-in/out.
• Maintain visibility in the lobby, ensuring guests receive a warm, professional welcome.
• Uphold service standards in line with brand values.
• Respond promptly to guest requests and special needs.
• Lead, coach, and motivate the front office team.
• Deliver ongoing training on guest service, systems, and standards.
• Conduct performance reviews, managing probation and performance issues.
• Foster a collaborative, professional work environment.

Operational Efficiency

• Coordinate with reservations, housekeeping, and maintenance for smooth operations.
• Ensure accuracy in reservations, room allocations, and billing.
• Implement efficient systems and processes.
• Monitor workflow to manage arrivals, departures, and in-house needs.

Guest Satisfaction & Problem Resolution

• Act as primary contact for guest complaints, resolving issues professionally.
• Monitor guest feedback, implementing improvements where needed.
• Promote a guest-first culture across the team.
• Monitor budgets and control expenses to achieve targets.
• Oversee billing accuracy, cash handling, and compliance.
• Work with revenue teams on rates and occupancy.
• Provide regular performance and revenue reports.

Health, Safety & Compliance

• Ensure compliance with all safety and guest security regulations.
• Inspect the front desk area for cleanliness and order.li>
• Maintain knowledge of policies and local regulations.

Collaboration with Senior Management

• Work with department heads to align operations with hotel strategy.
• Participate in management meetings, contributing to decision-making.
• Support initiatives to enhance service and efficiency.

Staff Scheduling & Resource Management

• Manage rosters to ensure coverage while controlling costs.
• Ensure the front office is stocked and equipped.
• Support HR in recruitment, onboarding, and training.

Performance Monitoring & Reporting

• Track KPIs including guest satisfaction, occupancy, and revenue.
• Report regularly to senior management, recommending improvements.

Training & Development

• Facilitate staff training and development opportunities.
• Promote cross-training for flexibility and growth.

Preferred Experience & Skills

• 4-5 years' front office management or supervisory experience in hotels.
• Proven leadership and people management skills.
• Strong organisational, financial, and problem-solving abilities.
• Experience with front office systems (Opera or similar).
• Excellent communication and guest service skills.
• Calm under pressure, flexible with shifts including weekends.
• Global discounted staff room rates across the group
• 50% off Food and 25% Beverage across the group
• Accrued Annual Leave with Service
• Friends and Family discount
• Continual training and development
• Career progression within the Group
• Gratuities *
• Meals on shift
• Bike to work scheme
• Refer a friend scheme
• Wellness at work events and access to wellness platform
• Employment Assistance Programme
• Group discounts for cinema tickets, shopping deals etc
• Service recognition
• Regular fun-filled activities and gatherings for all teams across the group

*Applicable to certain positions

Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting Dean Group to contact you for other opportunities within the Group