Front Desk & Guest Experience Specialist

The Montenotte Hotel

Cork

On-site

EUR 26,000 - 34,000

Full time

4 days ago

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Benefits offered by this job

World class employee facilities

Employee restaurant Croí

Free Motion Health Club access

25% discount food

25% discount spa

Cycle to work scheme

Travel pass scheme

Employee engagement programs

Job summary

The Montenotte Hotel in Cork City, Ireland, is seeking a Hotel Receptionist to join the #MPeople team. This on-site role covers guest check-in/out, handling enquiries by phone and email, and coordinating reservations with the Front Office.

You will promote upselling, manage daily reports, liaise with management on guest queries, and assist guests with transport and luggage in a courteous, professional manner. The hotel offers extensive staff benefits and development opportunities.

Responsibilities

Working as part of the Front Office and Reservations Team to offer a high level of customer service.
Checking in and out guests on arrival and departure.
Dealing with enquiries via telephone and email;
Processing of reservations, cancellations and modifications promptly.
Promote upselling and general sales within the department and ensuring maximum revenue is generated.
Ensure all daily reports are completed before the agreed time.
To take the responsibility for the checking of bills, invoicing to FIT & Tour operators.
To liaise with Senior Management with regard to guest queries or issues.
To assist guests with transport & luggage in a courteous and professional manner