Hotel Receptionist

The Montenotte Hotel; Cork; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

World class employee facilities

Employee restaurant Croí

Free Motion Health Club access

25% discount food

25% discount spa

Cycle to work scheme

Travel pass scheme

Employee engagement programs

Job summary

The Montenotte Hotel in Cork City, Ireland, is seeking a Hotel Receptionist to join the #MPeople team. This on-site role covers guest check-in/out, handling enquiries by phone and email, and coordinating reservations with the Front Office.

You will promote upselling, manage daily reports, liaise with management on guest queries, and assist guests with transport and luggage in a courteous, professional manner. The hotel offers extensive staff benefits and development opportunities.

Responsibilities

• Working as part of the Front Office and Reservations Team to offer a high level of customer service.
• Checking in and out guests on arrival and departure.
• Dealing with enquiries via telephone and email;
• Processing of reservations, cancellations and modifications promptly.
• Promote upselling and general sales within the department and ensuring maximum revenue is generated.
• Ensure all daily reports are completed before the agreed time.
• To take the responsibility for the checking of bills, invoicing to FIT & Tour operators.
• To liaise with Senior Management with regard to guest queries or issues.
• To assist guests with transport & luggage in a courteous and professional manner

Job description

Location: On site / Cork City, Cork, Ireland
job type: Permanent / Full or part-time
Sector and subsector: Hospitality | Front of House
Salary: Competitive salary

In a former 18thCentury residence of a Merchant Prince, The Montenotte has a rich heritage that has been preserved throughout the years and updated with a contemporary twist, decadent detailing, and a luxurious finish. Offering guests unrivalled views of the city and harbour, The Montenotte strives to continuously innovate to create memorable experiences for guests, to surprise and savour around every corner.

We arecertified as a Quality Employer with Irish Hotel Federation and have been certified as an ExcellentEmployer with Great Place to Work for 3 consecutive years.

Our Values are Passion, Ambition, Integrity, and Courage as we journey towards our Vision of being the Leading, Independent, Urban Resort in Ireland.

Property summary:

• 107 stylish guestrooms and suites and 26 self-catering Residences.
• The Woodland Suite Experience - nestled within the beauty of the Irish landscape, high above Cork’s port, these exclusive suites enhance a sense of exploration and experience, evoking harmony, and calm. Designed with nature at its very core, each environment will feature an inherent luxury, understated elegance, design sensibility and complete exclusivity, guests are able to choose from our River Suites and Woodland Suites.
• Landscaped Victorian sunken gardens and Woodlands that overlook the port of Cork and the city.
• Cameo Cinema - our own private in-house 50-seater cinema offering nightly movies complimentary for all guests.
• The Gallery Suite - a private meeting and banqueting suite for up to 60 guests
• Bellevue Spa - a luxurious award-winning spa with six treatment rooms, The Salt Room and offering a range of rejuvenating, holistic and relaxing treatments, with product ranges Elemis
• Motion Health Club - with a 20m indoor swimming pool, sauna, steam room, jacuzzi and state-of-the-art gym with fitness

We are now looking for a Hotel Receptionist to join the #MPeople team!

Main Responsibilities:

• Working as part of the Front Office and Reservations Team to offer a high level of customer service.
• Checking in and out guests on arrival and departure.
• Dealing with enquiries via telephone and email;
• Processing of reservations, cancellations and modifications promptly.
• Promote upselling and general sales within the department and ensuring maximum revenue is generated.
• Ensure all daily reports are completed before the agreed time.
• To take the responsibility for the checking of bills, invoicing to FIT & Tour operators.
• To liaise with Senior Management with regard to guest queries or issues.
• To assist guests with transport & luggage in a courteous and professional manner

Our #MPeople are our business!

The Montenotte offers a variety on employee benefits, including:

• World class employee changing facilities and a stylish employee restaurant Croí.
• Bespoke Montenotte uniforms for all guest-facing employees.
• Career guidance & coaching.
• Culinary apprenticeships.
• Employee wellness programmes.
• Trained mental health first aiders & an employee assistance programme.
• A free meal in our employee restaurant Croí while on duty.
• Free use of the Motion Health Club with facilities including:
• Free weekly employee exercise class every Thursday morning.
• Access to personal training & fitness assessments.
• 25% discount off food in Panorama.
• 25% discount off spa treatments at Bellevue Spa.
• Access to the cycle to work scheme.
• Access to the travel pass scheme.
• Employee engagement and recognition programmes.
• Opportunities to participate in sustainability and health & safety opportunities.
• #MPeople sporting activities.
• #Mpeople community engagement with our local community & our charity partner, Pieta.

The administrator of your data is The Montenotte Hotel with its registered office in Montenotte, Cork, Ireland, T23E9DX, at Middle Glanmire Road. The data is collected for the purposes of recruitment for the position given in the advertisement, it can also be processed in future recruitment processes with your additional consent. Providing personal information is voluntary. You have the right to access the data, correct or delete it. Detailed information on the processing of personal data by The Montenotte Hotel can be found in the principles of data processing in Cezanne Recruitment and our Privacy Policy. I consent to the processing of my personal data by The Montenotte Hotel for the purposes of future recruitment processes. By applying to this job you accept the Privacy Policy