Luxury Hotel Front Desk & Guest Experience Advocate

The Montenotte; Cork; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

World class employee facilities

Croi employee restaurant

HSF Health Plan

Learning & development opportunities

Career guidance & coaching

Culinary apprenticeships

Management development programmes

Graduate internships & placements

Employee wellness programmes

Mental health first aiders & employee

Employee meal on duty

Motion Health Club access

Discounts: 25% food at Panorama

Spa discounts at Bellevue Spa

Cycle to work scheme

Travel pass scheme

Employee engagement programmes

Referral reward scheme

Sustainability & safety initiatives

Community engagement with Pieta

Job summary

The Montenotte in Cork seeks a Hotel Receptionist to join our #MPeople team, delivering exceptional front office service for our luxury property with panoramic views of the city and harbour.

You will handle guest check-in/out, respond to calls and emails, process reservations and invoices, and support senior management on guest queries and transport needs. A warm, professional approach is essential.

Responsibilities

• Working as part of the Front Office and Reservations Team to offer a high level of customer service.
• Checking in and out guests on arrival and departure.
• Dealing with enquiries via telephone and email;
• Processing of reservations, cancellations and modifications promptly.
• Promote upselling and general sales within the department and ensuring maximum revenue is generated.
• Ensure all daily reports are completed before the agreed time.
• To take the responsibility for the checking of bills, invoicing to FIT & Tour operators.
• To liaise with Senior Management with regard to guest queries or issues.
• To assist guests with transport & luggage in a courteous and professional manner

Job description

The Montenotte in Cork seeks a Hotel Receptionist to join our #MPeople team, delivering exceptional front office service for our luxury property with panoramic views of the city and harbour.

You will handle guest check-in/out, respond to calls and emails, process reservations and invoices, and support senior management on guest queries and transport needs. A warm, professional approach is essential.