Guest Experience Concierge - Front Desk & Admin

The Johnstown Estate; Enfield; On-site; EUR 24,000 - 30,000; Full time

Job summary

The Johnstown Estate in Ireland is seeking a friendly receptionist to warmly welcome guests, manage phone calls, and keep the front desk organized. You will act as a bridge between departments and help ensure a smooth guest journey from check-in to departure.

Candidates should have excellent communication, strong multitasking, and proficiency with common office software. Previous customer service or front desk experience is beneficial, and a calm, professional demeanor is essential.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational skills and multitasking ability.
• Proficiency with common office software and programs.
• Professional appearance and demeanour.
• Ability to stay calm under pressure and diplomatically handle inquiries.
• Previous experience in customer service or receptionist roles is beneficial.

Responsibilities

• Greet visitors and direct them to the appropriate person or department.
• Answer incoming calls, forward or take messages, and respond to general inquiries.
• Maintain a tidy front desk area and manage mail, couriers, and deliveries.
• Assist with scheduling and calendar management as needed.
• Facilitate communication between departments to support a smooth guest experience.
• Provide outstanding customer service and handle guest questions politely.
• Operate office software and communication tools to complete tasks.
• Perform general administrative tasks such as data entry and filing and support daily operations.

Skills

Communication

Organizational skills

Office software

Professional appearance

Diplomacy

Customer service experience

Microsoft Office

Tools

Microsoft Office

Job description

The Johnstown Estate in Ireland is seeking a friendly receptionist to warmly welcome guests, manage phone calls, and keep the front desk organized. You will act as a bridge between departments and help ensure a smooth guest journey from check-in to departure.

Candidates should have excellent communication, strong multitasking, and proficiency with common office software. Previous customer service or front desk experience is beneficial, and a calm, professional demeanor is essential.