Front Desk Concierge — Elevate Guest Experience

Windward Management Ltd; Kilkenny; On-site; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Very competitive hourly wage

Leisure Club membership

PRSA pension scheme

Career progression opportunities

Employee Assistance Programme

Meals on duty

Discounted room & dining rates

Friends & Family rates discount

Christmas Savings Scheme

Refer-a-friend bonus

Training & development

Employee awards & recognition

Cycle-to-work scheme

Uniform provided

Job summary

Kilkenny Ormonde Hotel in Kilkenny is seeking a friendly Receptionist to join our Front Office team. You will ensure smooth check-ins, assist guests with requests, and maintain a high standard of service in a busy hotel environment.

The role requires 2 years of relevant Front Office experience, strong multi-tasking, and meticulous attention to detail. A welcoming, professional approach and a passion for Irish hospitality are essential.

Qualifications

• Previous experience ideally 2 years in a similar role.
• Ability to multi-task & prioritise.
• Excellent attention to detail is required.

Responsibilities

• Carry out the effective operations of the Front Office, delivering exceptional customer service.
• Perform all Reception duties as part of the Front Office Team.
• Address customer queries in a professional and efficient manner to ensure guest satisfaction.
• Ensure complaints are handled professionally and followed up until resolved.

Skills

Multi-tasking

Attention to detail

Front Office experience

Job description

Kilkenny Ormonde Hotel in Kilkenny is seeking a friendly Receptionist to join our Front Office team. You will ensure smooth check-ins, assist guests with requests, and maintain a high standard of service in a busy hotel environment.

The role requires 2 years of relevant Front Office experience, strong multi-tasking, and meticulous attention to detail. A welcoming, professional approach and a passion for Irish hospitality are essential.