Receptionist

Windward Management Ltd; Kilkenny; On-site; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Very competitive hourly wage

Leisure Club membership

PRSA pension scheme

Career progression opportunities

Employee Assistance Programme

Meals on duty

Discounted room & dining rates

Friends & Family rates discount

Christmas Savings Scheme

Refer-a-friend bonus

Training & development

Employee awards & recognition

Cycle-to-work scheme

Uniform provided

Job summary

Kilkenny Ormonde Hotel in Kilkenny is seeking a friendly Receptionist to join our Front Office team. You will ensure smooth check-ins, assist guests with requests, and maintain a high standard of service in a busy hotel environment.

The role requires 2 years of relevant Front Office experience, strong multi-tasking, and meticulous attention to detail. A welcoming, professional approach and a passion for Irish hospitality are essential.

Qualifications

• Previous experience ideally 2 years in a similar role.
• Ability to multi-task & prioritise.
• Excellent attention to detail is required.

Responsibilities

• Carry out the effective operations of the Front Office, delivering exceptional customer service.
• Perform all Reception duties as part of the Front Office Team.
• Address customer queries in a professional and efficient manner to ensure guest satisfaction.
• Ensure complaints are handled professionally and followed up until resolved.

Skills

Multi-tasking

Attention to detail

Front Office experience

Job description

Job Description

Join our fabulous team at The Kilkenny Ormonde Hotel as a Receptionist!

About the Kilkenny Ormonde Hotel

The Kilkenny Ormonde Hotel is a landmark 4-star hotel with an unbeatable location in the heart of the medieval city, overlooking the historic Kilkenny Castle and the vibrant streets of the iconic Marble City.

A cornerstone of Kilkenny’s hospitality for over 20 years, this contemporary city-centre hotel comprises 118 elegant bedrooms and suites offering an immersive urban experience, with views of the bustling streetscape, our quiet courtyard, or the city’s historic medieval spires.

Our world combines the luxury of modern city living with the warmth of Irish hospitality. Our cherished heritage is our connection to the local community, our focus is sharing it.

Role and Responsibilities:

• To carry out the effective operations of our Front Office department, ensuring that guests receive exceptional customer service in a very genuine and caring manner.
• To carry out all Reception duties, working as part of the Front Office Team.
• To deal with any customer queries in a professional and efficient manner, ensuring guest satisfaction at all times.
• To ensure that all complaints are handled in a professional and efficient manner and that all complaints are followed up and resolved.

About The Role

Candidate Requirements:

• Previous experience ideally 2 years in a similar role
• Ability to multi-task & prioritize
• Excellent attention to detail is required

Perks and Benefits of working at Kilkenny Ormonde Hotel

• Very competitive hourly wage
• Complimentary Leisure Club Membership (21m pool, gym, sauna & steam room)
• PRSA pension scheme
• Career progression opportunities across the Windward group
• Employee Assistance Programme & Digital Wellness Programme
• Complimentary, high quality meals on duty
• Discounted room & dining rates in Windward properties and our sister hotel
• Discounted Friends and Family rates
• Christmas Savings Scheme
• Refer-a-friend recruitment bonus scheme
• Training and development opportunities dedicated to your career path
• Employee awards & staff recognition scheme including employee of the month and team appreciation days
• Cycle-to-work scheme and Uniform provided

About Windward Management

Kilkenny Ormonde Hotel is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.