Front Desk & Community Support Officer (Permanent)

Respond; Dublin; Sur place; EUR 21 000 - 28 000; Plein temps

Résumé du poste

Respond Family Hub in Dublin is seeking a Front Desk Attendant to support families in Supported Temporary Accommodation. You will greet visitors, answer calls, provide information, and maintain a welcoming reception.

The role requires flexible hours, including weekends, and a commitment to Respond’s ethos. Garda vetting will be conducted, and you will work as part of a small team in a busy environment at Drumcondra, Dublin 9.

Qualifications

• A good standard of education is essential for this position (eg. FETAC).
• A qualification in Social Care would be a distinct advantage.
• An understanding of homelessness and the needs of homeless families.
• Working knowledge and understanding of Child Protection.
• The ability to treat the client group in a non-judgmental and respectful way.
• The ability to work within clear professional boundaries.
• Good written and oral communication skills.
• Strong interpersonal and teamwork skills.
• Be highly motivated, reliable & flexible.
• Garda vetting will be conducted on an ongoing basis.

Responsabilités

• Knowledge and understanding of the issues affecting people who are experiencing homelessness.
• Excellent communication skills, relevant to working with clients with addiction/learning disabilities/mental health issues/challenging behaviour.
• The ability to demonstrate commitment to the ethos of Respond.
• The ability to work as part of a team in a challenging environment.
• Deliver good quality services that foster dignity, development and independence.
• Build sustainable relationships with service users and create a welcoming atmosphere.
• Greet and welcome visitors and service users professionally.
• Answer, screen and forward incoming phone calls.
• Provide basic and accurate information in person and via phone/email.
• Maintain the reception area in a tidy and presentable condition.
• Receive, sort and distribute daily mail and deliveries.
• Schedule and coordinate appointments, meetings and events as needed.
• Manage visitor sign-in and security procedures.
• Assist with administrative tasks such as data entry, filing and maintaining office supplies.
• Handle enquiries and provide assistance to clients and staff.
• Perform other clerical duties such as photocopying and scanning documents.
• Maintain Health and Safety procedures within the building.
• Light janitorial duties.
• Working flexible hours including shifts and weekends.
• Duties may vary from time to time.

Connaissances

Communication skills

Teamwork

Reliability

Flexible

Non-judgmental

Formation

FETAC

Social Care qualification

Description du poste

Respond Family Hub in Dublin is seeking a Front Desk Attendant to support families in Supported Temporary Accommodation. You will greet visitors, answer calls, provide information, and maintain a welcoming reception.

The role requires flexible hours, including weekends, and a commitment to Respond’s ethos. Garda vetting will be conducted, and you will work as part of a small team in a busy environment at Drumcondra, Dublin 9.