Front Desk Attendant (40 hours per week)

Respond; Dublin; On-site; EUR 21,000 - 28,000; Full time

Job summary

Respond Family Hub in Dublin is seeking a Front Desk Attendant to support families in Supported Temporary Accommodation. You will greet visitors, answer calls, provide information, and maintain a welcoming reception.

The role requires flexible hours, including weekends, and a commitment to Respond’s ethos. Garda vetting will be conducted, and you will work as part of a small team in a busy environment at Drumcondra, Dublin 9.

Qualifications

• A good standard of education is essential for this position (eg. FETAC).
• A qualification in Social Care would be a distinct advantage.
• An understanding of homelessness and the needs of homeless families.
• Working knowledge and understanding of Child Protection.
• The ability to treat the client group in a non-judgmental and respectful way.
• The ability to work within clear professional boundaries.
• Good written and oral communication skills.
• Strong interpersonal and teamwork skills.
• Be highly motivated, reliable & flexible.
• Garda vetting will be conducted on an ongoing basis.

Responsibilities

• Knowledge and understanding of the issues affecting people who are experiencing homelessness.
• Excellent communication skills, relevant to working with clients with addiction/learning disabilities/mental health issues/challenging behaviour.
• The ability to demonstrate commitment to the ethos of Respond.
• The ability to work as part of a team in a challenging environment.
• Deliver good quality services that foster dignity, development and independence.
• Build sustainable relationships with service users and create a welcoming atmosphere.
• Greet and welcome visitors and service users professionally.
• Answer, screen and forward incoming phone calls.
• Provide basic and accurate information in person and via phone/email.
• Maintain the reception area in a tidy and presentable condition.
• Receive, sort and distribute daily mail and deliveries.
• Schedule and coordinate appointments, meetings and events as needed.
• Manage visitor sign-in and security procedures.
• Assist with administrative tasks such as data entry, filing and maintaining office supplies.
• Handle enquiries and provide assistance to clients and staff.
• Perform other clerical duties such as photocopying and scanning documents.
• Maintain Health and Safety procedures within the building.
• Light janitorial duties.
• Working flexible hours including shifts and weekends.
• Duties may vary from time to time.

Skills

Communication skills

Teamwork

Reliability

Flexible

Non-judgmental

Education

FETAC

Social Care qualification

Job description

Respond is one of the largest housing associations in Ireland, providing social housing and homeless services. Our vision is that 'every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community'. We are growing rapidly in response to the housing crisis and are now looking for the right person who has the passion and skills to help us realise our vision.

Respond is committed to equal employment and growing a diverse workforce. If you do not "tick every box" there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion.

Job Title:

Front Desk Attendant

Location:

Respond Family Hub, High Park, Drumcondra, Dublin 9

Reporting to:

Homeless Service Manager

Hourly Rate:

€16.65 per hour

Terms:

Permanent Full-Time Contract (40 hours flexible Monday to Sunday) 12 hour shifts

Job Purpose:

To work as part of a team, supporting families in Supported Temporary Accommodation.

Core duties and responsibilities:

• Knowledge and understanding of the issues affecting people who are experiencing homelessness.
• Excellent communication skills, relevant to working with clients with addiction/learning disabilities / mental health issues / challenging behaviour, etc.
• The ability to demonstrate that you are committed to the ethos of Respond.
• The ability to work as part of a team in a challenging environment.
• The ability to deliver good quality services fosters and enhances the dignity, development and independence of the service.
• To build sustainable relationships with the service users and create a welcoming and non-judgemental atmosphere.
• Greet and welcome visitors and service users in a professional and friendly manner.
• Answer, screen and forward incoming phone calls.
• Provide basic and accurate information in person and via phone/email.
• Maintain the reception area in a tidy and presentable condition.
• Receive, sort and distribute daily mail and deliveries.
• Schedule and coordinate appointments, meetings and events as needed.
• Manage visitor sign-in and security procedures.
• Assist with administrative tasks such as data entry, filing and maintaining office supplies.
• Handle enquiries and provide assistance to clients and staff.
• Perform other clerical duties such as photocopying and scanning documents.
• To maintain general Health and Safety procedures within the building.
• Light janitorial duties.
• Working flexible hours including shifts and weekends.
• The list of duties is not exhaustive and duties may vary from time to time.

Person specification:

• A good standard of education is essential for this position (eg. FETAC).
• A qualification in Social Care would be a distinct advantage.
• An understanding of the nature of homelessness and the needs of homeless families.
• Working knowledge and understanding of Child Protection.
• The ability to treat the client group in a non-judgmental and respectful way.
• The ability to work within clear professional boundaries.
• Good written and oral communication skills.
• Strong interpersonal and teamwork skills.
• Be highly motivated, reliable & flexible.
• Garda vetting will be conducted on an ongoing basis.

Closing date for applicants is Friday, 23rd October 2026.