Front Desk Attendant (Part-Time 22 hours p/w)

Hollybank Trustees Ltd; Leinster; On-site; EUR 18,000 - 21,000; Part time

Job summary

Respond Housing Association in Dublin 9 is seeking a Front Desk Attendant on a permanent part-time contract (22 hours per week). The role requires welcoming visitors, handling calls, managing mail, and providing accurate information in a friendly, professional manner.

You will work as part of a supportive team within Supported Temporary Accommodation, contributing to a safe, well-organised reception and helping service users with practical queries.

Qualifications

• A good standard of education is essential (eg. FETAC).
• A qualification in Social Care would be a distinct advantage.
• Understanding homelessness and the needs of homeless families.
• Garda vetting will be conducted on an ongoing basis.

Responsibilities

• Greet and welcome visitors and service users in a professional and friendly manner.
• Answer, screen and forward incoming phone calls.
• Provide basic and accurate information in person and via phone/email.
• Maintain the reception area in a tidy and presentable condition.
• Handle enquiries and provide assistance to clients and staff.

Skills

Communication skills

Teamwork

Motivation

Flexibility

Garda vetting

Education

FETAC

Job description

Front Desk Attendant (Part-Time 22 hours p/w)

Respond Housing Association

Location: On site / Dublin, Ireland
job type: Permanent / Part-time
Sector and subsector: Voluntary/Charity | General
HourlyFixed salary:€ 16.65

Respond is one of the largest housing associations in Ireland, providing social housing and homeless services. Our vision is that ‘every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community’. We are growing rapidly in response to the housing crisis and are now looking for the right person who has the passion and skills to help us realise our vision.

Respond is committed to equal employment and growing a diverse workforce. If you do not “tick every box” there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion. If you feel this role is for you, then please apply.

Job Title: Front Desk Attendant

Location: Respond Family Hub, High Park, Drumcondra, Dublin 9

Reporting to: Homeless Service Manager

Terms: Permanent Part-Time Contract (22 hours flexible Monday to Sunday)

Job Purpose:

To work as part of a team, supporting families in Supported Temporary Accommodation.

Core duties and responsibilities:

• Knowledge and understanding of the issues affecting people who are experiencing homelessness.
• Excellent communication skills, relevant to working with clients with addiction/learning disabilities / mental health issues / challenging behaviour, etc.
• The ability to demonstrate that you are committed to the ethos of Respond.
• The ability to work as part of a team in a challenging environment.
• The ability to deliver good quality services fosters and enhances the dignity, development and independence of the service.
• To build sustainable relationships with the service users and create a welcoming and non-judgemental atmosphere.
• Greet and welcome visitors and service users in a professional and friendly manner.
• Answer, screen and forward incoming phone calls.
• Provide basic and accurate information in person and via phone/email.
• Maintain the reception area in a tidy and presentable condition.
• Receive, sort and distribute daily mail and deliveries.
• Schedule and coordinate appointments, meetings and events as needed.
• Manage visitor sign-in and security procedures.
• Assist with administrative tasks such as data entry, filing and maintaining office supplies.
• Handle enquiries and provide assistance to clients and staff.
• Perform other clerical duties such as photocopying and scanning documents.
• To maintain general Health and Safety procedures within the building.
• Working flexible hours including shifts and weekends.
• The list of duties is not exhaustive and duties may vary from time to time.

Person specification:

• A good standard of education is essential for this position (eg. FETAC).
• A qualification in Social Care would be a distinct advantage.
• An understanding of the nature of homelessness and the needs of homeless families.
• Working knowledge and understanding of Child Protection.
• The ability to treat the client group in a non-judgmental and respectful way.
• The ability to work within clear professional boundaries.
• Good written and oral communication skills.
• Strong interpersonal and teamwork skills.
• Be highly motivated, reliable & flexible.
• Garda vetting will be conducted on an ongoing basis.