Front Desk Attendant (Part-Time 22 hours p/w)

Hollybank Trustees Ltd; Dublin; On-site; EUR 19,000 - 27,000; Part time

Job summary

Respond Housing Association seeks a Front Desk Attendant to join their team in Dublin. Part-time (22 hours per week) on-site role handling reception duties, calls, and basic admin, with a focus on supporting families in temporary accommodation.

The role requires strong communication skills, empathy, and the ability to work as part of a team in a changing environment. Garda vetting is ongoing, and hours include weekends.

Qualifications

• A good standard of education is essential (eg. FETAC).
• A qualification in Social Care would be an advantage.
• Understanding of homelessness and needs of homeless families.
• Knowledge of Child Protection.
• Ability to treat client group non-judgementally and respectfully.
• Work within clear professional boundaries.
• Good written and oral communication skills.
• Strong interpersonal and teamwork skills.
• Be highly motivated, reliable & flexible.
• Garda vetting will be conducted regularly.

Responsibilities

• Knowledge of issues affecting people experiencing homelessness.
• Excellent communication with clients with addiction/learning disabilities/mental health issues.
• Greet and welcome visitors and service users professionally.
• Answer, screen and forward calls.
• Maintain reception area in tidy and presentable condition.
• Receive, sort and distribute mail and deliveries.
• Schedule and coordinate appointments, meetings and events.
• Manage visitor sign-in and security procedures.
• Assist with administrative tasks and data entry.
• Maintain health and safety procedures.

Skills

Excellent communication

Interpersonal skills

Teamwork

Motivated & flexible

Reliable

Education

Good education standard

Social Care qualification advantageous

Job description

Front Desk Attendant (Part-Time 22 hours p/w)

Respond Housing Association

Location: On site / Dublin, Ireland
job type: Permanent / Part-time
Sector and subsector: Voluntary/Charity | General
HourlyFixed salary:€ 16.65

Respond is one of the largest housing associations in Ireland, providing social housing and homeless services. Our vision is that ‘every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community’. We are growing rapidly in response to the housing crisis and are now looking for the right person who has the passion and skills to help us realise our vision.

Respond is committed to equal employment and growing a diverse workforce. If you do not “tick every box” there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion. If you feel this role is for you, then please apply.

Job Title: Front Desk Attendant

Location: Respond Family Hub, High Park, Drumcondra, Dublin 9

Reporting to: Homeless Service Manager

Terms: Permanent Part-Time Contract (22 hours flexible Monday to Sunday)

Job Purpose:

To work as part of a team, supporting families in Supported Temporary Accommodation.

Core duties and responsibilities:

• Knowledge and understanding of the issues affecting people who are experiencing homelessness.
• Excellent communication skills, relevant to working with clients with addiction/learning disabilities / mental health issues / challenging behaviour, etc.
• The ability to demonstrate that you are committed to the ethos of Respond.
• The ability to work as part of a team in a challenging environment.
• The ability to deliver good quality services fosters and enhances the dignity, development and independence of the service.
• To build sustainable relationships with the service users and create a welcoming and non-judgemental atmosphere.
• Greet and welcome visitors and service users in a professional and friendly manner.
• Answer, screen and forward incoming phone calls.
• Provide basic and accurate information in person and via phone/email.
• Maintain the reception area in a tidy and presentable condition.
• Receive, sort and distribute daily mail and deliveries.
• Schedule and coordinate appointments, meetings and events as needed.
• Manage visitor sign-in and security procedures.
• Assist with administrative tasks such as data entry, filing and maintaining office supplies.
• Handle enquiries and provide assistance to clients and staff.
• Perform other clerical duties such as photocopying and scanning documents.
• To maintain general Health and Safety procedures within the building.
• Working flexible hours including shifts and weekends.
• The list of duties is not exhaustive and duties may vary from time to time.

Person specification:

• A good standard of education is essential for this position (eg. FETAC).
• A qualification in Social Care would be a distinct advantage.
• An understanding of the nature of homelessness and the needs of homeless families.
• Working knowledge and understanding of Child Protection.
• The ability to treat the client group in a non-judgemental and respectful way.
• The ability to work within clear professional boundaries.
• Good written and oral communication skills.
• Strong interpersonal and teamwork skills.
• Be highly motivated, reliable & flexible.
• Garda vetting will be conducted on an ongoing basis.