French-Speaking SATCOM Support Engineer

Amazon; Dublin; On-site; EUR 55,000 - 90,000; Full time

Job summary

Amazon is seeking a Support Engineer (French) for the SATCOM Technical Support team in Ireland. The role focuses on diagnosing and resolving satellite network issues, analyzing performance data, and delivering advanced technical guidance to customers and internal teams.

The position may require rotating shifts and working in Cork or Dublin. Flexibility for on-site work with cross-functional collaboration is expected, with emphasis on customer satisfaction and detailed documentation.

Qualifications

• Fluent in French (reading, writing, speaking).
• RF fundamentals including carrier operations, link budgets, satellite ground equipment are a plus.
• Background in L3 NOC operations with on-call support experience.

Responsibilities

• Troubleshoot complex satellite network issues and perform root-cause analysis.
• Handle escalated cases to restore service levels and document resolutions.
• Collaborate with cross-functional teams and contribute to knowledge base.

Skills

French language

RF fundamentals

NOC operations

Job description

Amazon is seeking a Support Engineer (French) for the SATCOM Technical Support team in Ireland. The role focuses on diagnosing and resolving satellite network issues, analyzing performance data, and delivering advanced technical guidance to customers and internal teams.

The position may require rotating shifts and working in Cork or Dublin. Flexibility for on-site work with cross-functional collaboration is expected, with emphasis on customer satisfaction and detailed documentation.