Support Engineer - French, Amazon Leo Enterprise Customer Support

Amazon; Ireland; On-site; EUR 65,000 - 90,000; Full time

Job summary

Amazon Kuiper Services Europe SARL, Irish Branch is seeking a Support Engineer to join the SATCOM Technical Support team. The role focuses on resolving complex satellite network issues through methodical analysis, documenting solutions, and guiding customers and internal teams to fault resolution.

Expect rotating shifts and work from Cork or Dublin. You will handle escalated cases, analyze latency, jitter, and packet loss, and collaborate with cross-functional teams to maintain optimal service

Qualifications

• Fluent in French (speaking, reading, writing).
• Experience in network and operating system support.
• Experience with DNS/DHCP/TCP and troubleshooting tools.
• RF fundamentals knowledge is a plus.
• Background in L3 NOC operations and on-call support.

Responsibilities

• Troubleshoot escalated satellite network cases and drive to resolution.
• Analyze performance data (latency, jitter, packet loss) and configurations.
• Develop and document technical solutions; contribute to knowledge base.
• Provide advanced technical guidance to customers and internal teams.
• Coordinate with cross-functional groups to restore service and ensure satisfaction.

Skills

French language

Network & OS support

Network protocols

RF fundamentals

L3 NOC on-call

Job description

Description

Amazon Leo is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

We are seeking a Support Engineer to join our SATCOM Technical Support team. The ideal candidate will combine strong troubleshooting expertise with the ability to resolve complex satellite network issues through methodical problem analysis and technical resolution. In this role, you'll handle escalated cases involving service degradation, analyzing performance data (latency, jitter, packet loss) and system configurations to restore optimal service levels. Success in this role demands excellent diagnostic skills, the ability to drive technical cases to resolution, and experience working with cross-functional teams to solve challenging network issues. You'll develop and document technical solutions, contribute to our knowledge base, and provide advanced technical guidance to customers and internal teams. While monitoring tools aid your work, your primary focus will be on complex problem resolution and ensuring customer satisfaction through effective technical support. This job may require working in rotating shift schedules and variable days off.

This role can be based in Cork or Dublin.

Note : This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.

Basic Qualifications

• Speak, write, and read fluently in French
• Experience in network and operating system support
• Experience in Network protocols like DNS/DHCP/TCP, or experience with network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools)
• Experience with RF fundamentals including carrier operations, link budgets, and satellite ground equipment will be an added advantage
• Background in L3 NOC operations with experience in emergency response and on-call support scenarios.

Preferred Qualifications

• Experience in teleport operations or military SATCOM environments.
• Knowledge of multi-band and multi-feed antenna configurations, including auto-acquire and auto-tracking systems. Experience with antenna control units (ACUs) and remote monitoring.
• Understanding of AWS Networking concepts and associated services

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Company

Amazon Kuiper Services Europe SARL, Irish Branch

Job ID: A10528585