Support Engineer - German, Amazon Leo Enterprise Customer Support

Amazon; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Amazon is seeking a Support Engineer to join the SATCOM Technical Support team. The role requires fluency in German and hands-on troubleshooting of satellite network issues. You will analyze performance data, resolve escalated cases, and contribute to technical documentation while coordinating with cross-functional teams.

This position can be based in Cork or Dublin and may involve rotating shifts. You will work with customers and internal groups to maintain high service quality and customer

Qualifications

• Fluent in German (speaking, writing and reading).
• RF fundamentals including carrier operations, link budgets and satellite ground equipment.
• Background in L3 NOC operations with on-call support experience.

Responsibilities

• Handle escalated cases involving service degradation and technical issues.
• Analyze performance data (latency, jitter, packet loss) and configurations to restore service levels.
• Develop and document technical solutions, contribute to knowledge base, and provide guidance to customers and internal teams.
• Drive cases to resolution with cross-functional collaboration and ensure customer satisfaction.
• Work rotating shifts and variable days off as required.

Skills

German language

RF fundamentals

L3 NOC operations

Job description

Support Engineer - German, Amazon Leo Enterprise Customer Support

Job ID: 10529911 | Amazon Ireland Support Services Limited

About the role

Amazon Leo is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

We are seeking a Support Engineer to join our SATCOM Technical Support team. The ideal candidate will combine strong troubleshooting expertise with the ability to resolve complex satellite network issues through methodical problem analysis and technical resolution. In this role, you'll handle escalated cases involving service degradation, analyzing performance data (latency, jitter, packet loss) and system configurations to restore optimal service levels. Success in this role demands excellent diagnostic skills, the ability to drive technical cases to resolution, and experience working with cross-functional teams to solve challenging network issues. You'll develop and document technical solutions, contribute to our knowledge base, and provide advanced technical guidance to customers and internal teams. While monitoring tools aid your work, your primary focus will be on complex problem resolution and ensuring customer satisfaction through effective technical support. This job may require working in rotating shift schedules and variable days off.

This role can be based in Cork or Dublin.

Note : This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.

Basic Qualifications

- Speak, write, and read fluently in German
- Experience with RF fundamentals including carrier operations, link budgets, and satellite ground equipment will be an added advantage
- Background in L3 NOC operations with experience in emergency response and on-call support scenarios.

Preferred Qualifications

- Experience in teleport operations or military SATCOM environments.
- Knowledge of multi-band and multi-feed antenna configurations, including auto-acquire and auto-tracking systems. Experience with antenna control units (ACUs) and remote monitoring.
- Understanding of AWS Networking concepts and associated services

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.