Support Engineer - German, Amazon Leo Enterprise Customer Support

Amazon; Ireland; On-site; EUR 55,000 - 75,000; Full time

Job summary

Amazon Ireland Support Services Limited is seeking a Support Engineer for its SATCOM Technical Support team. You will troubleshoot escalated satellite network issues, analyze performance data, and resolve cases to restore service, working with cross-functional teams.

The role is based in Cork or Dublin and may involve rotating shifts and on-call support. Fluent German and strong network/OS support experience are essential to deliver expert guidance to customers and internal teams.

Qualifications

• Experience in network and operating system support.
• Experience with network protocols and troubleshooting tools.
• Background in L3 NOC operations with on-call support.
• RF fundamentals knowledge is a plus.

Responsibilities

• Troubleshoot escalated SATCOM issues and restore service.
• Analyze performance data and system configurations.
• Develop technical solutions and contribute to the knowledge base.
• Provide advanced technical guidance to customers and internal teams.
• Rotate shifts with variable days off.

Skills

German language

Network & OS support

DNS/DHCP/TCP

Linux networking

RF fundamentals

L3 NOC on-call support

Tools

Telnet

Tracert

TracerTcp

iPerf

NTTTCP

dig

Packet capture

Job description

Description

Amazon Leo is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

We are seeking a Support Engineer to join our SATCOM Technical Support team. The ideal candidate will combine strong troubleshooting expertise with the ability to resolve complex satellite network issues through methodical problem analysis and technical resolution. In this role, you'll handle escalated cases involving service degradation, analyzing performance data (latency, jitter, packet loss) and system configurations to restore optimal service levels. Success in this role demands excellent diagnostic skills, the ability to drive technical cases to resolution, and experience working with cross-functional teams to solve challenging network issues. You'll develop and document technical solutions, contribute to our knowledge base, and provide advanced technical guidance to customers and internal teams. While monitoring tools aid your work, your primary focus will be on complex problem resolution and ensuring customer satisfaction through effective technical support. This job may require working in rotating shift schedules and variable days off.

This role can be based in Cork or Dublin.

Note : This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.

Basic Qualifications

• Speak, write, and read fluently in German
• Experience in network and operating system support
• Experience in Network protocols like DNS/DHCP/TCP, or experience with network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools) and experience in Linux and Networking protocols
• Experience with RF fundamentals including carrier operations, link budgets, and satellite ground equipment will be an added advantage
• Background in L3 NOC operations with experience in emergency response and on-call support scenarios.

Preferred Qualifications

• Experience in teleport operations or military SATCOM environments.
• Knowledge of multi-band and multi-feed antenna configurations, including auto-acquire and auto-tracking systems. Experience with antenna control units (ACUs) and remote monitoring.
• Understanding of AWS Networking concepts and associated services

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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Company

Amazon Ireland Support Services Limited

Job ID: A10528586