Floor Manager — Luxury Retail Leader

COS; Dublin; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Staff discount 25%

Incentive Program (HIP)

Job summary

COS is seeking a Floor Manager for the Dublin store to lead a team and drive exceptional customer experiences. You will provide expert styling advice, manage daily operations, and ensure brand standards are consistently met.

With a focus on team development and performance, you will analyse sales data, recruit and onboard new staff, and act as a brand ambassador to deliver a memorable customer journey. This is a full-time role in Dublin.

Qualifications

• Customer-focused with a passion for delivering outstanding service.
• Strong product knowledge and the ability to convey enthusiasm to customers.
• Willingness to learn and develop professionally.
• Clear, confident, and empathetic communication with customers and team.
• Proven ability to lead and motivate teams in fast-paced settings.
• Experience giving constructive feedback and supporting team growth.
• Analytical mindset with an understanding of retail KPIs and performance drivers.
• Adaptable to change and responsive to stock levels and operational updates.
• Maintain high standards of store presentation and operations.
• Reliable with flexible hours, including evenings, weekends, and holidays.
• Proficient in English.

Responsibilities

• Deliver high-level customer service with expert styling and product knowledge.
• Analyse sales data and collaborate to maximise department performance.
• Lead and motivate Sales Advisors to meet service and presentation standards.
• Assist with recruitment, onboarding, and training for new team members.
• Identify talent and contribute to development plans for team progression.
• Oversee daily store operations and ensure alignment with brand standards.
• Act as a COS brand ambassador and deliver exceptional customer experiences.
• Step into Store leadership as needed to ensure continuity and performance.

Skills

Customer-Focused

Product Passion

Eager to Learn

Excellent Communication

Team Leadership

Coaching & Development

Analytical Thinking

Adaptability & Flexibility

Operational Excellence

Flexible & Reliable

English language skills

Job description

COS is seeking a Floor Manager for the Dublin store to lead a team and drive exceptional customer experiences. You will provide expert styling advice, manage daily operations, and ensure brand standards are consistently met.

With a focus on team development and performance, you will analyse sales data, recruit and onboard new staff, and act as a brand ambassador to deliver a memorable customer journey. This is a full-time role in Dublin.