Five-Star Reservations Agent – Part-Time, Upsell & Guest Service

Aghadoe Heights Hotel & Spa; Killarney; On-site; EUR 17,000 - 22,000; Part time

Job summary

Aghadoe Heights Hotel & Spa is seeking a Reservations Agent to provide a professional, efficient and personalised reservations service to guests, travel agents, tour operators and corporate clients. The part-time role requires handling enquiries, making and amending reservations in Hotsoft, and maximizing room revenue while delivering a seamless five-star experience from enquiry to arrival.

Excellent English communication and attention to detail are essential, with shifts on Wednesdays, Fridays

Qualifications

• Previous experience in hotel reservations, reception or front office is desirable.
• Experience in a four- or five-star hotel would be an advantage.
• Excellent telephone and written communication skills. Fluent in English.
• Strong attention to detail and excellent organisational skills.
• Strong sales and upselling ability.
• Experience with PMS/Hotsoft and Microsoft Office.

Responsibilities

• Handle telephone, email and online reservation enquiries in a warm, professional and efficient manner.
• Make, amend and cancel reservations accurately in the hotel's PMS Hotsoft.
• Provide detailed information on bedrooms, facilities, dining, spa and hotel services.
• Identify guest requirements and recommend the most appropriate room type and package.
• Personalise reservations by recording special requests, occasions, preferences and relevant guest information.
• Liaise with Front Office, Concierge, Spa, Food & Beverage and other departments to ensure guest requirements are communicated and actioned.
• Maximize room revenue through effective upselling of room categories, packages and additional services.
• Process deposits, payments, guarantees and cancellation requirements correctly.
• Assist with group reservations, rooming lists and amendments when required.
• Deliver consistently high standards of service in every guest interaction.

Tools

PMS/Hotsoft

Microsoft Office

Job description

Aghadoe Heights Hotel & Spa is seeking a Reservations Agent to provide a professional, efficient and personalised reservations service to guests, travel agents, tour operators and corporate clients. The part-time role requires handling enquiries, making and amending reservations in Hotsoft, and maximizing room revenue while delivering a seamless five-star experience from enquiry to arrival.

Excellent English communication and attention to detail are essential, with shifts on Wednesdays, Fridays