Part-Time Reservations Specialist — Luxury Hotel

Windward Management Ltd; Killarney; On-site; EUR 17,000 - 22,000; Part time

Job summary

Aghadoe Heights Hotel & Spa, managed by Windward Management, is seeking a Reservations Agent on a part-time basis. The role covers handling inquiries from guests, travel agents and corporate clients, making, amending and cancelling reservations in the Hotsoft PMS, and upselling room categories and packages.

Join the Windward Management team at Aghadoe Heights Hotel & Spa, a luxury 5-star property overlooking Lough Leane.

Qualifications

• Previous experience in hotel reservations or front office is desirable.
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Responsibilities

• Handle telephone, email and online reservation enquiries in a warm, professional and efficient manner.
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Skills

Customer Service

Reservation skills

Planning and Organising

Organisational skills

Excellent telephone skills

Excellent written communication

Upselling ability

PMS/Hotsoft

Microsoft Office

Tools

PMS/Hotsoft

Microsoft Office

Job description

Aghadoe Heights Hotel & Spa, managed by Windward Management, is seeking a Reservations Agent on a part-time basis. The role covers handling inquiries from guests, travel agents and corporate clients, making, amending and cancelling reservations in the Hotsoft PMS, and upselling room categories and packages.

Join the Windward Management team at Aghadoe Heights Hotel & Spa, a luxury 5-star property overlooking Lough Leane.