Field Service Technician

Anderson McQue; Cork; On-site; EUR 40,000 - 52,000; Full time

Benefits offered by this job

Life Assurance

Health Insurance

Company Share Participation Scheme

20 days annual leave (increasing to 25

Annual leave buy/sell scheme

Training and development

Company vehicle provided

Job summary

Anderson McQue is recruiting a Field Service Engineer to provide on-site service for Laboratory & Healthcare customers across Ireland. You will commission, fault-find, service, calibrate and validate equipment, maintain safety, and complete clear reports. The role requires 2–3 years field experience and strong communication; occasional travel and training are included with a company vehicle.

Qualifications

• Field service experience on customer sites within Ireland.
• 2-3 years in a similar role.
• Excellent communication with technical and non-technical customers.
• Experience or willingness to write reports.
• Vehicle and full training will be provided.

Responsibilities

• Provide on-site service including commissioning, fault-finding, servicing, calibrating and validating equipment.
• Ensure equipment and products are left in a safe condition and documentation is completed on time.
• Deliver service excellence and customer satisfaction on every site.
• Maintain records and write service reports for customers.
• Adhere to safety, ISO quality procedures and site rules; wear PPE and company branding.
• Carry an up-to-date stock of spare parts in the company vehicle and manage travel as required.
• Assist Service Operations Manager and notify on revenue opportunities and training needs.
• Support on-call rota and occasional overseas travel when required.

Skills

Communication skills

Report writing

Customer service

Education

Electrical qualification (desirable)

Job description

Anderson McQue is recruiting for our client, a multinational and multicultural company which provides great career progression opportunities to the right person.

Main clients are in the Pharmaceutical, Biotech/Life Science, Healthcare, Food & Beverage and Micro-Electronics Sectors.

Job Function:

To provide a complete level of service on site to Laboratory & Healthcare customers.

Key Responsibilities & Tasks of the Jobholder:

• Provide a complete level of service to our customers on site to include, commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all Laboratory & Healthcare Equipment and Applications within our Business Portfolio.
• Ensure that all Laboratory & Healthcare equipment and products are left in a safe manner for customers to use.
• Deliver “Service Excellence” and ensure customer satisfaction at all times.
• Maintain all records and appropriate paperwork with regard to client installations and work carried out. Create Service Reports for customer signature and complete all Company required paperwork on time.
• Adhere to safety and health regulations and obligations, together with all Company Policies and Procedures with particular reference to ISO Quality Procedures, e.g. Work Instructions and Method Statements incorporating Risk Assessments.
• Adhere to site rules and participate in site inductions as and when required.
• Carry and maintain an up-to-date stock of spare parts and consumables in the Company vehicle and maintain this stock and equipment in good order.
• Maximise revenue opportunities by identifying revenue opportunities on site and by informing the Company of new site developments.
• Proactively work with the Service Operations Manager for the success of the Service Department, communicating customer feedback, sales and training opportunities to the Service Team Lead/Operations Managers.
• Comply with Departmental changes implemented to improve the operations of the Service Department.
• Provide telephone support and participate on the On-call rota when required Review technical documentation and write technical reports accurately in English.
• Attend training courses when required and acquire a good working knowledge of the Company’s Equipment and Applications.
• Represent the Company professionally on site and wear at all times the Company branded clothing and personal protective equipment supplied.
• The Jobholder is required to work additional hours when required.
• Overseas travel is occasional.

Requirements

• This role is a field service role that requires the Jobholder to work unsupervised on customer sites within Ireland and normally within the designated territory.
• Electrical Qualification is desirable
• 2-3 years’ experience working in a similar role.
• Experience working as a Field Service Engineer.
• Have excellent communication skills with the ability to communicate effectively with technical and non-technical customers.
• Have experience or willingness to writing reports.
• An awareness of the potential risks to health and safety on all clients' properties.
• Experience working in the Pharmaceutical industry (desirable).
• Vehicle, equipment and full training will be provided
• Commission
• Life Assurance
• Health Insurance
• Company Share Participation Scheme
• 20 days annual leave (increasing with every year up to 25 days)
• Annual leave buy/sell scheme
• Training and development
• Opportunity to work with a multinational company

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